Rodeway Inn & Suites Thousand Palms - Rancho Mirage

The guy at the front desk was very rude and you can tell he doesn't like his job. I checked in around 9pm on Friday 1/9. The deposit for the room was almost double the cost of a one night stay. The water leaked out the shower from both sides so the floor got water all over. Room was very basic but if you need a place to stay for the night it will do. Close to a lot of restaurants.

I rarely leave negative reviews, but this experience was serious enough that future guests deserve to be informed. I checked in around 9:45 pm without issues. Shortly after, I discovered that the Wi-Fi in my room was completely nonfunctional. When I politely reported this to the front desk, the employee dismissed my concern, stating that the internet was working because he was personally using it at the reception. When I asked him to come to the room to verify the issue, he refused. I then requested a room change. While calmly explaining that reliable internet was essential for work the next day, the employee became increasingly hostile, raised his voice, told me to “calm down” despite my calm demeanor, and refused to assist me. The situation escalated to the point where the employee left the counter and approached me aggressively. I genuinely felt unsafe. I was traveling with my two 11-year-old children, who were alone in the room at the time. For my safety and theirs, I had to call the police. After police arrived, I was informed that the hotel staff claimed I had been aggressive. This was completely untrue. I remained calm throughout the interaction and never raised my voice or acted in a threatening manner. Despite this, I was asked to leave the property late at night. I had not used the room, beds, or bathroom at all and was forced to find and pay for another hotel close to midnight with two exhausted children. This was not just poor service — it was a serious guest safety issue. Expedia ultimately refunded the stay due to the severity of the incident, but the experience itself was extremely distressing. I strongly advise families and business travelers to think twice before staying here

The staff was professional and accommodating. The room was clean and comfortable. The area was quiet.