Rosen Inn International

Good experience after nightmare airport experience

Communication with this hotel is a complete disaster! They kept me on the phone for 40 minutes, transferring me from department to department, because they wouldn't answer my simple question about whether the hotel offered early entry to the park. They finally transferred me to another department, and after waiting on hold for 40 minutes, they simply hung up on me. A total lack of respect!

A Disaster from Check-in to Check-out – Avoid at All Costs Rating: 1 / 5 I rarely feel the need to write reviews this negative, but our stay at the Rosen Inn International (7600 International Drive) was nothing short of a nightmare. For a hotel that prides itself on its location, it fails miserably on every basic standard of hospitality and maintenance. 1. The "Money Pit" Laundry Facilities The laundry situation is an absolute scam. I wasted $50 on a single load of washing because the machines simply do not work. They are broken, poorly maintained, and essentially exist just to swallow your cash. 2. Zero Accountability from Management When I brought the laundry issue to the front desk, I was met with complete indifference. I complained numerous times, only to be told it was a "third-party company" and therefore not their problem. As a paying guest, who you contract your services to is your responsibility. Passing the buck while I’m out $50 and still have wet clothes is unacceptable service. 3. The Broken Arcade It’s not just the laundry; the arcade is equally predatory. Multiple machines are broken but still active enough to take your money. It’s a consistent theme here: if there is a way for this hotel to take your money without providing the service, they’ll find it. 4. Room Conditions & Health Concerns The rooms are incredibly outdated, but that’s the least of the worries. We discovered black mold on the ceiling that had clearly just been painted over in a lazy attempt to hide it. This isn't just a maintenance issue; it’s a health hazard. The rooms feel dingy, neglected, and frankly, unsafe. 5. Faulty Room Security Even getting into your room is a chore. The door locks are temperamental and fail half the time. It took several attempts and a lot of frustration every single time we wanted to enter our room. Summary: Our complaints fell on deaf ears every single time. There was zero effort to resolve our issues or offer any form of compensation for the money we lost on their faulty equipment. We will never be returning to this property. Save your money and your sanity—stay somewhere else.