Royal Plaza On Scotts

Stayed at Royal Plaza on Scotts and had a really lovely experience. It’s a very good hotel overall. Check-in took a bit longer than expected due to the high season, which was tiring after the journey, but once that was done everything else made up for it. The staff were genuinely awesome, friendly, helpful, and handled things professionally despite how busy it was. The room was clean and comfortable, and the air conditioning was nice and cold, which was a big plus after a long day out. The location is excellent too, right near shopping areas and very convenient for getting around. Despite the delayed check-in, I would happily stay here again.

Absolutely wonderful staff who make this hotel! This was one of the iconic hotels set in the heart of Orchard, on Scotts near all of the shopping and malls, now it's not as prestigious as it's newer competitors. Pros - staff were amazing! Super friendly, housekeeping was great and all of the restaurant staff couldn't do enough for you. Price was excellent. Place was spotless. Beautiful iconic lobby, great pool. They also have a menu of stuff you can borrow during your stay including Chromecast, straighteners, curlers, weights for your room! You have to pay a deposit which is refunded or if you want to keep they'll charge your card. Cons - the rooms are tired, especially the bathrooms. We were allocated an accessible room but the bath needed some work and there was no screen whilst having a shower along with a very thick edge which made an abled bodied person struggle to get in and out safely...thankfully there were plenty of grab rails. Rooms were small which is expected for the location but we would have preferred a smaller bathroom and more bedroom. Check in was very painful - after a long flight, the tedious information that had already been submitted was taken again, limited staff meant we were waiting in line for a while and then it took a further 15 minutes to process us for check in. With all of the modern tech available, Royal Plaza is missing out on efficiencies here. Lovely arrival touches in our room for arrival which was deeply appreciated. Our room had no view, just of the neighbouring building. Buffet breakfast was ok, lots of variety, amazing staff but the food was very average. Overall the hotel was nice, price was very good, staff were great, location was great but it's tired compared to others we have stayed in Singapore.

The young assistant named aziz make a joke that was INAPPROPRIATE not funny at all, did not respectful to loyal cutomer, fyi we stayed for 5 nights. When i came downstairs to went check out, he asked me if i wanted to return the scissors that i borrowed earlier, OR i want to TOOK IT HOME (steal it). Then i told him of course i wanted to return the scissors, Then he said oh i taught you wanted to take it home with you, then i said aziz it meant you think im going to steal it??? Then he said, yea mam because many similar stories happen we lost many of our borrowed items MEANING he TOLD me the cutomer that i would like to steal things! Really inappropriate for a hospitality fron man who should be really POLITE to customer!!!! Please let him to betrained MORE as a frontdesk person! Besides of THIS AZIZ person at the end of ourstay we have so pleasant time and aso the senior employee also serve us polite