Royal Station Hotel

I understand it's a old hotel but I think it needs some attention and the rooms where not cleaned right but ok for the price

I have stayed in Royal ststion previously and loved it. HOWEVER this time alongside my 80 yesr old parents one walks with one stick the other walks with 2. My dad had payed for his room to a superior room. WHAT A LET DOWN. 4 poster bed. 3 x rooms in one room walk up a step to get into the bathroom then down a step to use the toilet. One leg on the chair wad broken. One radiator to warm the said 3 rooms. My parents went to bed cold. Had i not stayed here previously i wouldnt have known that the rooms we were allocated was not the rooms that are shown on the website. A mustard coloured carpet, with what looked like blackcurrant or red wine stains on the carpet in a couple of places. As it happened we were there due to having a appointment at the near by RVI, and because of a incident we ended up booking into another hotel for the night as we all refused to go back to Royal station. My parents room was 123, mine was room 122. Sorry Royal Station, we will not be back and will be booking into another hotel for my dads duration while in hospital for his surgery.

When I checked in, I was told my room was on the 4th floor but what they failed to mention was when you get out the lift at the fourth floor you then have to climb a further two flights of stairs as the room is actually in the roof. This wasn’t and issue for us but may be an issued for anyone with mobility difficulties. The room itself was tired looking and generally clean, However the bath was stained (there had obviously been water left in there at some point) and several hairs. This in itself wasn’t a huge issue. The real issue began when we returned to our room after attending the New Year celebrations on the Quayside. The hotel is situated in a busy part of town and as it was New year we did expect some noise. However, the single glazed window in the room offered no protection at all from the noise which was unbearable and made it impossible to sleep. To make matters worse the room was freezing cold, and we could not get warm. We eventually decided in the early hours we could take the cold and noise no longer and packed our things to leave. As we approached reception the young man ask if it was the street noise bothering us so I explained yes but also the freezing cold temperature. He stood looking very sheepish and made no effort to try and rectify the problems, so we handed in our keys and left. Never have I stayed in a hotel so bad I had to leave in the middle of the night so the next day I emailed the hotel to which I received a reply say its was New years eve so nothing they can do about noise and also, we refused the offer of extra duvet and heater for the room. I email back pointing out that it is not unreasonable to expect a hotel of this type of location to have double or secondary glazing which would have reduced the noise level and pointed out that at no point were we offered anything to rectify the cold. The hotel have not bothered to acknowledge or reply to my email…truly customer service at its worst!!! So, my advice to anyone looking to book a stay at this hotel DO NOT waste your money and book somewhere else.