Royalton Park Avenue

The best thing about the hotel is its central location. The rooms are a good size compared to what you'd find in New York. The staff is friendly. The only issue was that when we checked in, we were charged four different amounts for similar items, and it was a bit complicated to get a refund and file a claim.

i just checked out, and i typically dont like to leave negative reviews unless i find it might be helpful to others. every time i come to nyc for work or with family, we always stay at royalton, but this is the first time i stayed here by myself and it was the strangest/worst experience ive had here. to start, the front concierge is always kind and helpful. however, these were the issues i had: - on arrival, i was 2 hours early for check-in, and i knew i would have to wait so i didnt mind. the front desk told me they would call me when the room was ready. i waited 2 hours, did not recieve a call, only to go back to the concierge to learn my room was ready. - my room didnt have a phone. there were two bases for a phone, but no actual phone. - on my second night, i was at the office from 830am to 6pm, so when i got back i immediately took a nap, only to wake up to find an envelope under my door saying a smoke alert went off at 7pm and i would be charged $500. i knew it was a mistake so i just saved the issue for the next day - the next day, i used my phone to call concierge (bc no in room phone) to request a fix for the bathroom bc the toilet wasnt completely flushing the toilet paper. the water was going down sort of but it was essentially just shredding the paper upon flush. while on the phone, i mentioned the no phone situation, and he said that they would look into it. i then mentioned the smoking charge, and he said manager stephen would call me to fix it. i never got a phone call, and the no phone situation was never resolved (the latter wasnt a big deal, just strange) - that evening i ordered boba, and as im putting my drink in the fridge, i noticed one of the coke cans was opened?! i hadnt noticed the first night or else i wouldve told concierge immediately - i also ordered room service that evening. a "suggested" tip was included, and my burger was a whopping total of $43. mind blown. it was good, a little over done, but good...but not $43 good - i requested turn down service, which ive never requested before. i had always heard its a nice little hospitality service, and i was by myself and thought itd be a lovely way to end the day. however, all they did was make the bed and pick up some towels. they didnt take away my room service tray or replace the complimentary coffee pods. it was essentially pointless. overall I give it 2 stars. I would've given 3, but the 500 charge with no reaching out after I requested a call back to fix it really sucks. its a lot of money. 😕 I dont think ill be staying here again, which is a bummer because its in a great location.

I love this hotel. Our stay has been so relaxing. The pool is hot enough to enjoy even in freezing winter temperatures, the food and drinks are reasonably priced and delicious. Happy hour is a plus. I haven't met a single staff member I didn't like. The room has everything you could want and it's on the same block as the 4 and 6 subway stop. I highly recommend making this your trip destination.