Ruissalo Spa

You still haven't fixed the worn out and in abysmally bad condition pool and sauna area. At least get rid of the rude customer service staff in the lobby cafe, like the curly-haired older man who snaps at people. No one wants to go there until the whole place is revamped and the staff is changed.

Clean lobby and the room was clean, just renovated. The downside of the room was that even in winter (well, it was 5 degrees outside) you had to keep the window open all night because the room was unbearably hot and you couldn't turn down the radiator. The guy at the reception desk could take a customer service course instead. We got our room over an hour late because it hadn't been cleaned yet(!). So we sat in the lobby waiting for another hour and there was no question of a refund. On the contrary, the other guy at the desk said when we finally got the room that they could have offered you another room instead right from the start and not made you wait on the couch. So. Edit/addition, in the response to one review it says that rooms are allocated according to the order of arrival as they are released from cleaning. Well, several groups came after us and they got their rooms, we stared at it with our mouths open and when we went to inquire again, we were told that "your room will be cleaned next". It wasn't even a suite but a regular double room ("renovated" seems to be the only so-called criterion for us). Well, the spa area is small and we knew this because it wasn't our first visit but for the first time in my life I had to leave the jacuzzi because it got cold while sitting there. I mean really cold. The pizzas we had for dinner were good. We ended up having pizzas because the buffet price was high compared to what was on offer. Similarly, the breakfast was "just ok", nothing mind-blowing but not bad either. The restaurant staff also saved me from giving the service zero points. The location is good for outdoor activities. However, greed has hit this spa too and parking has become a charge. Overall, however, the room episode and "customer service" were so bad that this will be my last visit. Otherwise, I could have just said, "Well, the water in the jacuzzi happened to be cool, maybe next time it'll be better..."

Wonderful spa!