Hotel San Francisco de Asis

One of the most important aspects of service is that a business takes and implements feedback. I'll try to include here all my impressions of the negative things I heard about the hotel, along with my own opinion, starting with the most negative and moving to the most positive. - Hotel surroundings: The area is definitely somewhat unattractive, and if it feels unsafe at night, it's best not to go out. - Room: While the room does have an issue with streetlights that can disrupt sleep (the curtains aren't blackout), the bed is quite comfortable, the room is spacious enough (I chose the cheapest room), and the bathroom was clean and fully functional. - Location: The location is excellent, just 5 minutes from Monserrate Hill by Uber and downtown Bogotá. The TransMilenio public transportation system is also just steps away. - Reception: I contacted the hotel via WhatsApp before arriving and they answered my questions immediately. Upon arrival (around midnight), the receptionist informed me that their system was experiencing technical difficulties, apologized, and helped me check in in approximately 10 minutes, including the system delay. At check-out, the receptionist was very kind and took only 1 minute. - Cleanliness: The hotel is quite clean; I didn't notice anything that alarmed me. They cleaned my room once and were very respectful of my belongings and diligent; it's clear they clean well. - Breakfast: I was surprised to read negative reviews about the breakfast. While it was simple, the dishes were good: crispy arepas, fresh fruit, and turmeric and ginger shots. Excellent service from a blonde girl who works in the restaurant area during breakfast. If she wasn't serving, she was clearing tables, and if she wasn't mopping the dining area, which was always spotless. Her work ethic is truly amazing. I want to bring her to Mexico to work in my business. In short, for approximately $38 a night, the value for money at this place is unbeatable.

The worst experience in Bogotá… the water was out for 4 out of the 5 days I was there… plus, I left my jacket behind and the next day I called… and they confirmed it was there… I said I would send a courier to pick it up… and from then on, they never responded again… neither by WhatsApp nor by phone… that was the first week of January, and today, two months later, I had to return to Bogotá… I went to the hotel and was attended to by the manager, Andrea, and I had to wait an hour with no word about the jacket… and to top it all off, she just left without a care… what a lack of respect, not even a response… not even by WhatsApp, and the jacket was stolen… after they had confirmed it was at the hotel and that they had it… It's not even about the jacket; it's the lack of courtesy towards the customer… a place like that doesn't justify coming here…

About the Room: It didn't have air conditioning, the pillows were very uncomfortable to sleep on, there were no extra sheets, and the street noise prevented me from resting during my three-night stay (keep in mind it was on the 9th floor). The safe didn't work, and the key to enter was deactivated daily, so I had to go down to the lobby to ask for assistance. The bathroom had hot and cold water, but only liquid soap; there were no hair washing products. Service: The staff is very friendly and tries to provide good service as much as possible; however, there are very few staff members for the number of guests. Location: It's very central and allows you to visit the most popular tourist spots in Bogotá without problems, but the same location is a problem when you need to sleep, since the street is very busy, and the view wasn't great. Food: The breakfast is typical of Colombia, but it doesn't offer a great variety; it tastes decent. When I went to the dinner menu, most of the options were unavailable, and I had to eat something I didn't want at the time. Additionally, I arrived for dinner at 8:20, and the waitress informed me that service only ends at 8:30, something I had never been told beforehand. They only allowed me to eat because I complained. In conclusion: I definitely wouldn't stay with them again. I've stayed at other hotels in Bogotá that are far superior in every way for a similar price.