Sansuiso

The hot springs and food were great

Sansuiso review It was a comfortable stay Oct 28, 2025 for 3N. The leaves had not really turned full autumn colours yet. The Good: Check in at 3pm was smooth. Not much english is spoken but the foreign staff at check in esp EIMT was very helpful during our stay. We appreciated her service very much, including the other japanese staff. The ryokan is spacious with a nice interior. Free tasty tidbits at the spacious reception lobby. Very good tasting free coffee - there is only one machine which takes quite a while to make one cup of coffee, so do expect to wait if there are more people. Nice koi at the viewing window. MEALS The dining area for dinner and breakfast is very comfortable and spacious. We were pleased and satisfied with the kaiseki dinners. The appetisers together with the main dishes were all served to us at the table. The Fukushima beef was very tender. The 1N was grilled sirloin, the 2N was sukiyaki. The 3N was beef shabu shabu and we ordered extra Fukushima steak. They repeated the steamed and vinegared dishes on the 3rd night. Desserts at the help yourself buffet section included slices of persimmon, melon, apple - all sweet and fresh. Small cups of mousse and little cakes were also available. The restaurant staff “Rayhan” (indonesian) was very professional, maintaining the high level of japanese service expected of a ryokan. Excellent service throughout our 3N dinners! Breakfast was adequate - with fresh onsen eggs, porridge, salad buttery croissants, soft buns, omelette, fried egg, fresh tempura and many other asian choices. The sausages and bacon were a little too salty tho. There was coffee but no english teas. ROOM We were satisfied with the cleanliness of our Kachoen room, the 12.5 tatami mat was spacious for the two of us. There are some points which we hope they will consider regarding the amenities in the room or private onsen. The points for improvement: 1) Many come to the ryokans to enjoy a comfortable short stay. Not having to pack too many toiletries makes it convenient for them so they can travel light. So it was disappointing that this ryokan removed all the amenities from the rooms and lobby. Only shampoo, conditioner and body shampoo was provided in the room. Removing all the toiletries or amenities and expecting guests to pack their own toiletries for such a short stay is not practical. Since the use of the private onsen is chargeable, they should provide shower caps or hair ties inside. Hair ties and a shower cap is important for ladies so they can keep their hair out of the onsen water for hygiene reasons. It was very troublesome to find out that this was not available in the private onsen. Whilst we understand the need to prevent wastage, a degree of flexibility should be considered for your guests convenience and comfort. The SDGs agenda 2030 or severe cost cutting measures should be balanced with the comfort and convenience of paying guests. They should supply at least ONE small facial cleansing pack (cleansing oil+wash+emulsion) together with a cotton pad and hair tie for check in guests if they need it. This was our first experience at Sansuiso and we hope they will review their policy of not supplying any amenities or toiletries from the room or lobby or private onsen. This is the main disappointment. Even business hotels and the many ryokans we stayed in still provide these essential amenities. It is a very nice ryokan and it is a pity about the removal of all toiletries from the lobby or room. Nevertheless, we would like to thank all the staff for their hard work and effort as everyone was polite and friendly.

The food was delicious, the rooms were clean, and the staff were friendly. I was completely satisfied with the hotel. I would definitely like to go again.