Sentido Port Royal Villas and Spa - Adults Only

We booked this hotel expecting a five-star luxury experience for our honeymoon, clearly stated at the time of booking. Unfortunately, there was no acknowledgment of this on arrival or during our stay not even a small gesture such as rose petals or a note, which felt like a missed opportunity for what should have been a special occasion. The hotel itself is undeniably beautiful. The pool and grounds look exactly as they do in promotional photos and social media. However, unlike what is implied online, the pool closes at 7pm, meaning the much-advertised illuminated, romantic evening atmosphere simply doesn’t exist. Check-in was slow, though a welcome drink was provided. Bar staff throughout the stay were excellent attentive, friendly, and professional. If visiting in August, be aware that many items are not included in the all-inclusive package. Even basic snacks such as poolside chips are charged extra, which felt unreasonable for a resort at this level. The on-site restaurants were average at best and certainly not luxury. Staff often made us feel like we were inconveniencing them. I paid extra for a “carbonara in a cheese wheel,” which was prepared by a waitress who appeared unhappy to do so, and the dish itself was not a carbonara. The marquee restaurant, which requires booking and looked promising, was a major disappointment. Our food arrived frozen. When we asked for it to be corrected, the waitress appeared visibly upset and, upon returning with a replacement, asked my wife to put her finger into the dish to check if it was hot enough an unacceptable and embarrassing experience. The main restaurant food was consistently underwhelming. Breakfast offered plenty of choice, but almost everything was overcooked a recurring theme throughout the stay. Themed food nights raised expectations but followed the same pattern. Dietary awareness was poor. There were no labels on desserts, and as my wife is pescatarian, we had to repeatedly ask whether gelatine was used. Each day it took around 30 minutes to get an answer, often from staff who either didn’t know or didn’t seem concerned. The spa, which we discovered ourselves as no one informed us about it, was genuinely excellent and ended up being the best part of our holiday. Ironically, the best food we had was at a small Italian restaurant just outside the resort. In summary, we paid a premium expecting luxury and attention to detail, particularly for our honeymoon, and found neither. Sadly, this was a major disappointment for what should have been a once-in-a-lifetime trip.

Attention à ne rien laisser de valeur! Je me suis faite volé ma montré Guess laissé le temps d'une sortie et pas moyen d'avoir le soutien de la direction, un remboursement, une réunion avec les femmes de ménage. Nous n'avons pas été aidé. Indigne d'un 5 étoiles ! Pour le reste ça va. Il y a mieux. La plage pas top, le buffet bon mais pas très varié. Bref passez votre tour! Voici la réponse que vous nous avez faite suite à l'incident : voici la preuve, avec un mail fait à notre agence de voyage Thomas Cook et aucun d'eux n'a répondu: Dear Guest thank you for your e-mail, in which we are two weeks late to respond in order to conclude our investigations in the incident you had reported and to give you a thorough answer. Firstly , we would like to mention that it was really unkind of you to test our personnel. Such a react was offensive for a 5 stars hotel, which has been distinguished in the field and preserves a good reputation for years.Besides, none similar incident has been reported against our hotel by years. In addition, according to the Greek law,5 stars hotel must provide their guests a safe box for keeping their personal belongings. Our hotel provides a private safe box to every single room of the hotel. As a result , for every lost item the hotel is not responsible,unless there is evidence that the safe box has been violated. Even if there is a problem with the safe box mechanism, the hotel can afford the equipment in order the potential damage to be restored, as soon as possible. Such a damage or difficulty in use has never been reported by you during your stay in our hotel and so the hotel has no responsibilities since you chose to keep your personal belongings exposed. Besides, you have never reported the whole incident to our personnel, while you were still in our hotel so that it would be forwarded to the manager of the hotel, who could take care of the situation.We are truly sorry that your stay was not as pleasant as you expected and we kindly ask you to inform us if you find your watch meanwhile. Should you have any other question, please do not hesitate to contact me. Ma réponse:Les femmes de ménages ont volé les 2€ que nous avions laissé sur la table "exprès", et on nous dit que c'est impoli de faire des tests à l'hôtel alors que l'argent a été volé??? 1/ it Was not unkind to test hotel even 5 stars! In fact the test Was not concluent since the y took the money! Everybody make mistakes there is nothing bad but it is nice to know where you are. 2/ it happended the last Day at 5 in the morning !! I directly called the manager, she knows what happened!! But the watch has been taken the last Day so i couldnt do anything. 3/ ok for the métal box, but since you are a 5 stars and trust so much your imployees in their job, this box is useless no? 4/ i didn t find my watch because it has been stolen. And you say it Never happened? Which proof do I have? This is really unkind and insulting. I paid for a service and it is not in my mentality to look for problems. But I do not accept that you don t admit it my have been a problem. 5/ the comment in trip advisor telling that the doors are wide open during the cleaning... Do you think that is professionnal??? You Can defend your employees, it is fine, good manager, but you have to face reality. Simply:one guest reports you some dysfonctions and that her watch Was stolen. Thats all. You should simply thanks that it happen to a couple of tourists young and that it is only a 200 € watch.For a 5 stars you don t know that the guest is the king? Even if you think the opposite. And another Real 5 stars (you are not a Real one) Would propose à commercial refond, you are not at 200€ more of benefit do you? I didn t and won t find my watch because it has been stolen in your 5 stars hotel.

Best hotel I ever stayed at back when I was on deployment in 2022!