Silken Saaj Maar - Adults Only

Not enough to justify its 4 stars

I am very disappointed with this hotel. Based on its appearance and price, I expected a higher standard. The receptionist was completely uninterested both at check-in and check-out. I've never experienced anything like it, not even a "goodbye" at check-out. That's unacceptable. The room was okay, but nothing more. It wasn't clean at all under the bed. The standard room only has one window in the bathroom; the bedroom has no natural light. The entire hotel is very modern. Unfortunately, everything is decorated in dark colors, making it rather unwelcoming and cozy. This matches the service, sadly. I did find the staff at the rooftop bar very friendly. The view from there is truly fantastic. Overall, I don't think the price-performance ratio is acceptable at all. There are much better hotels in the area. I would not book here again.

I lived in Puerto for a while and am familiar with many hotels here, but this was the first time I had to leave early. The concept is modern, and the public areas are really nice – the breakfast room, reception, and especially the rooftop area with its pool and bar. The staff is also very friendly, and the breakfast is good. The location is excellent if you don't have a car. However, it can be difficult with a car: parking is scarce, and the nearest large parking lot is sometimes closed during events. In those cases, the walk can take over 15 minutes. Unfortunately, the value for money is completely off. The common areas look modern, but the standard rooms are extremely small, noisy, dark, and, with their view of the inner courtyard, feel like cramped closets. There's hardly any fresh air, and you can see directly into other rooms. Cleanliness leaves much to be desired: housekeeping only made the bed and changed the towels; the floor remained visibly dirty. Toilet brushes aren't provided – one was only brought after I asked. There was also a strong odor in the bathroom that affected the entire room. A room change was not possible as the hotel was fully booked. The bathroom is tiny and awkwardly shaped. The inward-opening door takes up extra space and makes it difficult to use. Overall, much of the hotel seems geared towards efficiency: very small rooms, dark design, a lack of space, and the spa area is only accessible for an extra charge despite the high room rate. In conclusion: The hotel has potential with its attractive public areas, rooftop terrace, friendly staff, and good breakfast. A sea-view room could make for a pleasant stay, as light and fresh air make a big difference. However, I cannot recommend the standard rooms: too small, too dark, questionable cleanliness, and overall not worth the price. Changing hotels was the right decision for us.