Sky Gem Hotel Sora

The room smells terrible. The air conditioner is very dirty. The bathroom is relatively clean, but the water pressure is weak.

I'm giving it 4 stars because I couldn't sleep last night due to the commotion in the hallway caused by the people in the room across the hall. They were drunk and were shouting and banging on the doors at 2 a.m. The next day at 8 a.m. there was more banging and shouting.

Hotels like Sky Gem Sora have never been on my list of preferred hotels. However, due to unavoidable personal circumstances, I was forced to stay there for just one night before moving on to another high-end 5-star hotel in Saigon. And that single night was enough for me to confirm: this was a rare and terrible experience. As someone who frequently stays in large hotels, both domestically and internationally, when I chose Sky Gem Sora – Thai Van Lung, I wanted to verify if it truly deserved its 3.9-star rating on Google Reviews. The answer is ABSOLUTELY NOT. This is one of the worst hotels I've ever stayed in, if not the worst. The hotel looks quite appealing from the outside, the location is decent, and the lobby is acceptable. But everything completely falls apart the moment you step into the room. The rooms are severely run-down, feeling more like a 1- or 2-star guesthouse, completely failing to meet any 4-star hotel standards. The room was dirty, smelly, and had a very strong musty odor. The furniture was old, outdated, scratched, and poorly maintained. Soundproofing was extremely poor; you could clearly hear noise from the hallway and the next room, making it almost impossible to rest. The hotel claims to be 4-star but doesn't have central air conditioning. Instead, it has wall-mounted air conditioners, which are noisy and have a strong, musty smell, giving the impression of being unhygienic. Sleeping in the room felt like being in a cheap guesthouse. The Wi-Fi was a disaster. It was unusable and unreliable. Calling the reception desk didn't get an answer until 5 am, forcing me to go down to the lobby to ask directly, but there was no staff on duty. A hotel claiming to be 4-star with no one on duty is truly unacceptable. The staff were robotic and lifeless, answering only what was asked, not very friendly or professional, and completely failing to make me feel welcome. It's very clear that the service spirit is almost zero, completely lacking any tourism or hotel professionalism. The hotel didn't offer a welcome drink, not even the most basic kind. The breakfast was extremely bad: the food was poor quality, looked old, stale, and unappetizing. Anyone who's ever had breakfast buffet here will understand this. And the breakfast buffet staff know better than anyone else whether the food is new or old. And the buffet staff were arguably the worst of all the staff I've stayed at other hotels. The reception staff weren't too bad in terms of attitude, but their work ethic and service quality are only suitable for a 1-2 star hotel, completely unworthy of a 4-star rating. The level of dirtiness in the room exceeded my tolerance limit. Upon entering the room, I had to use disinfectant wipes to clean every doorknob, remote, light switch, and surface. Sleeping there felt disgusting and unsettling; it was literally just enduring the night. Extremely poor soundproofing and incredibly noisy. To make matters worse, the hotel lobby reeked of cigarette smoke, a very unpleasant odor, completely unsuitable for a hotel that claims to be high-end. -The rooms were swarming with mosquitoes. -The hallway outside my room smelled awful, making me want to vomit. And most importantly, not a single staff member smiled from the moment I arrived until I left, and hardly any guests smiled at them. And there was no thank you or hello at this hotel. I don't understand if the owner of this hotel ever reads customer reviews and makes improvements, because there are so many negative reviews on Google and nothing has been done. In summary: * Not worthy of a star rating * Not worth the price * Not worthy of being called a 4-star hotel * Poor hygiene, poor service, terrible management I will never return and would not recommend anyone stay here, especially those accustomed to good hotel standards. The 3.9 star rating on Google is completely inaccurate. The manager doesn't need to respond by simply providing contact information because, judging from all the previous reviews, the solutions have always been superficial and formulaic, failing to resolve anything.