Slaley Hall Hotel, Spa & Golf Resort

Lovely grounds, has the potential to be fantastic. On arrival, we checked in relatively easily, with £50 being taken as security. Our room was large, but very dated. There was certainly no wow factor. It looked clean until i went into the bathroom - see photos. Long dark curly hairs in the shower made me feel sick. There was a card in the room that said 'cleaned by Kim'. I didn't want to get her into troubled so i just washed it away myself. Then we noticed the aircon/heating dial pad was hanging off the wall with wires exposed - see photos. Maintenance arrived within 10 minutes and glued it back on the wall (not for the first time by the amount of glue already behind the unit!). We decided to head to the pool which was nice. The beds were all taken, not near enough for the amount of people. Nice pool bar with pricey drinks which is to be expected. Changing rooms very dated and I suspect the dim lighting in the pool area hid a lot of things I didn't see. After a few hours we headed to he restaurant for dinner. Rory served us and we didn't have any issues. Lovely young man who was very attentive. The food was nice, Calamari, Mackeral and two Cheeseburgers - see photos. Quick service and tasty food. Unfortunatley we had an awful night's sleep. We were in room 118 which was above a door which let people outside. It was constantly being opened all night and it bounced 3 or 4 times when it was shut. Not relaxing at all. We went for breakfast which was the usual buffet style. No english breakfast tea left so I had to ask for it to be refilled. The toaster machine was broken and whilst there appeared to be plenty staff, a general tidy up of all buffet areas was absolutely needed. Very messy and not very inviting. The bread tasted like cake, however the sausages, bacon, hash browns were lovely. The late checkout helped as we were so tired from lack of sleep, we needed a rest before packing to leave. We checked out and the receptionist said 'did you have an enjoyable relaxing stay?' I said 50/50 to be honest. She replied - 'do you want to talk about it?' I was taken aback by her comment and said no thanks, I'll simply leave a review and she didn't offer any further option, nor did she say goodbye. Such a shame. The young people who are serving at breakfast and dinner are the best thing about this hotel. They were smiley and attentive. Not worth the money and needs massive investment in the decor. The bar area and reception however are inviting and comfy.

Lovely place. A bit in the middle of nowhere but we did notice a bus service as we were leaving should you want to go into town for a meal and a few drinks. Service at the hotel restaurant was good but a little slow sometimes. Massage was good, only my second ever.

Very good