SLS LUX Brickell

Very luxurious

I stayed at SLS LUX Brickell (Room 201) and this was hands-down the worst hotel experience I have ever had in my life, and I am a frequent traveler. I could not wait to get out of this property. First and foremost, the room assigned to me should never have been available to any guest. My room was located directly above a nightclub, and from 11:00 PM until at least 3:30 AM, the noise was unbearably loud — so loud that I could not sleep at all. The music reverberated through every surface and literally shook the bed, the furniture, and even the bathroom fixtures. It was impossible to rest, and the vibrations were so intense I felt them in every corner of the suite. This is a major failure of basic hotel operations — placing a paying guest above a loud entertainment venue without adequate soundproofing is astonishing. Many travelers online have also reported poor sound insulation and noise issues from outside and adjacent areas, confirming that this isn’t an isolated problem with this property. Breakfast — NOT what it claims to be Despite being advertised as included, the breakfast here can only be described as a joke. There are no choices, no menu — the only offering available was: Scrambled eggs Bacon Toast Potatoes Additionally, there is only outdoor seating area for breakfast. This is completely unacceptable if weather conditions aren’t perfect — and in my case, it was cold — meaning I sat shivering while trying to eat cold food. In what world is this a “breakfast included” service? Multiple reviewers for this property also note confusion and disappointment with breakfast offerings — including limited options, outdoor-only seating, and late/unstructured service.

If all you want after a long, exhausting, travel day, is to take a nice hot (or even remotely warm) shower, this IS NOT THE PLACE. I let it run for a while before accepting that it wasnt going to get more than lukewarm. Its unacceptable to pay this amount and not have hot water. Staff is incompetent, and hotel management must not care. Plus, when you get out of your lukewarm shower, you get a nice dirty towel to make you feel extra clean! I’ll be seeking a refund. Oh and no hand soap in the bathroom, just use the watered down dial powerscrub by the kitchenette sink. These are basic necessities that I can get from holiday inn… Location and the rest of the room is nice, that’s about it.