Sonesta Select Chattanooga Hamilton Place

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. This is certainly not the level of service or comfort we strive to provide our guests. … More

Have stayed in other Sonestas before with good experiences, but this one was awful. No elevator!! You have to drag all of your suitcases up to the second floor. Would never have booked it if known. After all my years of hotel stays, this is the first time I have ever experienced being told there is no elevator. I'm able bodied, but still was a hassle and a hardship at the end of a tiring travel day. And I feel immensely sorry for anyone with physical limitations having to navigate this situation. Walking into our room and it stunk. I couldn't place what the bad smell was, and my family member said it smells like the inside of an old overly full vacuum cleaner bag. That was exactly it. I don't know if the air filters were old and needed to be cleaned or what, but it smelled awful. The fitness center had a station for towels, wipes, earbuds, and hand sanitizer, but NOTHING was stocked up. Each of these things was completely empty, so what's the point? Big zero and a big ick when you can't wipe down the equipment or even clean your hands. Also I wanted a receipt on check-out that showed I did not purchase any incidentals or charge anything to my room (something I request and receive every time I check out of hotels every time to protect myself as proof against charges I didn't make), but the manager said they don't give receipts.No hotel should ever have a policy to not issue a receipt showing your incidental charges or your lack of them. I've been burned before by being charged later for things I didn't buy, and a written receipt is all I have to protect myself from that banking hassle again. He finally put something in writing by hand when I insisted so I can have proof I didn't charge anything against my incidentals deposit, but only after being extremely rude and patronizing to me about it..His customer service skills were appalling. Highly recommend not booking here.

It’s a decent hotel, I think it’s just another hotel, other than the staff just straight up trying to walk into your room??! Im not the type of person to talk to people at hotels and the amount of times I had someone knocking on my door or literally opening the door trying to get in?!? I don’t understand. The people at front desk are very nice and all. It’s just that one thing that really confuses me.