South Beach Hotel & Suites

Will definitely be returning!

Amazing rooms, AMAZING VIEW!!!! Everyone is very friendly!

The staff is so rude at this hotel on November 13, 2025. My wife and daughter were in Biloxi for a dance competition. We made hotel reservations months in advance, like we always do. I typically make all the hotel reservations for the family. This particular weekend I was in another state with our other daughter. I gave that credit card I booked this hotel with to my wife and it did have my name on it. We aren’t typically traveling separate and have 1 card we use for all traveling. I called the hotel twice- weeks and the week leading up to my wife checking in to confirm reservation. I even called when my wife left the house to head to Biloxi (3 1/2 hours away) to let them know she would not be checking in until 11 pm or so. The reservation was under my wife’s name but the credit card used was under my name. Not once did anyone mention to make sure the card used either had to have my wife’s name on it or we needed to fill out a credit card authorization form- which we have done. The lady I spoke with too let them know my wife was on the way was pleasant on the phone. She even said that she would be there until her shift ended at 11pm and she would be waiting for my wife and daughter and thanked us for our previous stays- which were a few. My wife arrived around 11:15pm and a new person was there checking in that I had spoke to. She was completely rude to my wife. She was not letting my wife check in because of the credit card. My wife called me while in front of her and I was on speaker phone she was talking down to my wife as if she stole a credit card or something. I asked her to send me the authorization form and I would gladly fill it out. She started speaking rude to me as if I was wasting her time. She said the form wasn’t working and she couldn’t send it to me and my wife needed to go find a new place to stay because she couldn’t help us. It is now 11:30 at night. I immediately got on the phone with the Hampton Inn across the street and they were so helpful. The lady even talked me through setting up the reservation online and working with me to properly do the Id’ing so my wife could check in without me with that card. If you are going to Biloxi for anything- no one deserves to me spoken to the way this hotel staff talks to people. There is a Hampton Inn and Hyatt across the street that are way more pleasant to deal with. We travel a lot with our daughters dancing and sports. We have never been treated so rudely at a hotel. This hotel needs to send their employees to hospitality training to learn how to treat customers. DON’T STAY HERE