SpringHill Suites by Marriott Orlando Convention Center/International Drive Area

Very disappointed in the service of the entire staff and management team! There has been no communication or promised follow up after our experience. we left our room at about 9:00 am and would be gone for the day. When we returned to the hotel and approached our room at about 8:30pm, I noticed the door was propped open with both the night lock and the deadbolt. My initial thought was that someone was currently in our room. I slowly pushed the door open, looked in and listened for any movement…thankfully, there was nothing. I walked through the door and immediately looked towards the “kitchen” area to make sure our two sets of golf clubs were there and went further into the room to check the bathroom and confirm no one was in the room. When I was sure everything was clear, we made a quick check of our belongings to make sure our valuables weren’t missing. The room had been cleaned, beds made and fresh towels were hung. There was also a note on one of the beds with two mini chocolate bars from housekeeping. We went down to the front desk to let the staff know what had happened and they were shocked and didn’t know how to respond. They told us that they had never heard of that happening before and they would let the manager know. We didn’t hear back from anyone about the incident and upon check out, I asked the clerk if there was anything on our file about it. The clerk told me there was an investigation and the result was that only my room key was used to enter the room that day. I asked how that would be possible since our room had been cleaned, he had no answer. He said the manager was going to contact me previously about it but that did not happen. My thoughts on the matter….housekeeping would be finished around 2:30, at the latest and possibly much earlier, if they work top to bottom. If we go on the outside of this timeline and take 2:30, that would indicate that our room was exposed for at least 6 hours. I realize that this was a mistake but it is a large breach of both security and comfort for the customer. Had it been two ladies coming back at 8:30pm, they may have been too frightened to even enter the room. Fortunately, we are two bigger men that had we encountered an intruder, we wouldn’t have had a problem.

Excellent location, it's a simple but clean hotel, very well located and a good price... breakfast isn't very good.

This was my second time at this hotel, but the parking system has changed and become extremely expensive. So the room rate is now high compared to other hotels.