SpringHill Suites Harrisburg Hershey

Very nice staff and hotel was very very clean

Very basic. Soccer or something was going on kids running halls ways and elevators.

For the seasoned traveler, avoid this property. On a whim, I chose to venture outside my normal chain of choice and give this Marriott property a try for during this two night stay. As someone that stays 40+ weeks per year in hotels, highest value is on clean, comfortable, consistent and functional. Total fail here. As others mentioned, while the property looks perfectly fine on the surface, the rooms are in various degrees of disrepair and the support from the staff leaves plenty to be desired. You might have noticed, I mentioned rooms vs room. That is no error. First night I spent in a room with poorly functioning ac, unable to get the room to under 78 degrees while the outside temps were 83. The shower door out of alignment, flooding the floor with water. Not slight either, door literally has 2 inch gap. That night, I used their messaging service to request maintenance to visit the room the following day to correct. Message went unanswered until the am. When answered, they confirmed maintenance would been dispatched. During this exchange, i also asked for the AC to be looked at with the shower. Person confirmed it would be addressed. 12 hours later, upon my return to the room, nothing was done. Ticked off at this point, staying calm, I call the front desk to inquire. As expected, no knowledge of the problem or feedback from other staff members. As this normally goes, offer was made to move rooms. Packed up. Went to desk. Got key. Next curveball, the new room was occupied. Seasoned travelers know how bad this sucks!! Back to the desk I go. This time, as a single traveler,” I’ll assign you a new room. Would a double be okay for you, at the same rate? “ At this point, this can’t be real. Like for a second, I would be paying for a higher rate for the third room you are trying to get me in. Why would I want double beds vs a king? Trampoline park inside the room? Jump from one to the other. SMH. Get to the 3rd room, clown show continues. Short version and the irony, AC was an issue in room 1 and is the same here. Instead of properly fixing the ac, you will notice the thermostat doesn’t work and is disconnected. You are directed to literally crawl on the floor to operate the manual controls on the unit. Only a slight exaggeration. Look at the picture. You can barely see the controls because of the bench/luggage rack by the window. Zero chance of retuning here. Much better choices in the Harrisburg area especially considering the price point for this class of hotel.