STAGE 12

The hotel is located in a very central and easy to access area. Tourism central and I don't mind it. The rooms are clean, and the breakfast is very good no complaints! The bad stuff: 1. Beds are not comfortable and very cheap. 2. Bed pillows are very uncomfortable and offer little to no head support. 3. Hotel service is very poor. I had asked the front desk for extra pillows. I asked late in the evening when the hotel was not busy. The employee responded that they will send pillows up right away... the pillows never arrived. Ok. 4. Breakfast service. An employee named Daniel who seated us for breakfast was incredibly rude and possibly mentally disturbed. When we arrived to be seated he looked around the half empty breakfast area and said they had no seating available and offered instead to sit us at the bar. Very odd because the bar was closed, lights off, no one was working that area at 9 in the morning. It was completely closed. I asked why we couldn't be seated in the normal breakfast area where we had been eating the previous mornings without issue and he then hesitantly found a table we could sit at. The table he directed us to was then taken over by another couple. I asked him what we should do and he said just sit at another table. Later during our meal he was walking around and I stopped him and asked for his name. We felt that we were being discriminated against at most, and at best we experienced a very rude dude who should check his attitude next time.

Nightmare hotel. After a long day of traveling, we were told to wait five hours for our room. When we returned that evening, we had to wait an additional two hours. Like other reviews state, the desk staff were very rude to certain foreign guests. But the worst was when I used the elevator. It became stuck and I was trapped inside. I pushed the emergency button and waited for a long time, but they never answered. I had no cell phone signal. Finally, after beating on the door, a maid was able to open the door and let me out. She said, “it happens all the time.” The rooms were small and bleak. This hotel was the worst part of our visit to Austria.

Fantastic hotel. Business trip to innsburck and here for the night. Rooms lovely and clean and quiet and really good location. Would recommend