Staybridge Suites Auburn Hills

I had a wonderful stay at this hotel. The staff were attentive, the rooms were spotless, and the food was excellent. A special thanks to Mrs.Amy the General Manager, for her professionalism and dedication to guest satisfaction. I highly recommend this hotel and look forward to returning soon!

Outstanding !!! The room was excellent and clean !!! The breakfast was very well prepared with multiple selections !!! And Mr Alvin was like meeting a relative after a long absence !!! He always greeted one with a smile answered all the questions and was knowledgeable about restaurants in the area I would be more than happy to come and stay on a getaway from home !!!

I’ve had the opportunity to sit back and ponder the many chain of events that occurred on 10/30/2025. I would start by saying I have been an IHG rewards member since late 2017 and I tried not to allow that first poor experience in November 2017 leave a bad taste in my mouth for the entire IHG chain. My best friend was getting married on Halloween 2025 and she decided since the Staybridge Suites was near her wedding venue that it would be the most accommodating. I agreed with her and booked a 2-night stay (10/30-11/1/2025). The morning of 10/30 I am on the phone with the bride as we were going over finalizations at the actual wedding venue and a call came in from management of Staybridge Suites (Amy to be exact) I can over hear Amy stating that the bride needs to move faster and she will not wait on her to unlock her credit card as it declined on the date of arrival due to her keeping her cards locked. The bride asked for Amy to hold and this so called General manager had a nasty tone and attitude that the card was not working. The bride stated to Amy “ for some reason you called already annoyed and you are taking your frustrations out on me.” Amy yelled back “ I am canceling your entire wedding block” and hung up. I immediately called corporate to discuss what went on. They stated they seen my reservation had been cancelled but there was no notes as to why. They said they will get right on it and call the GM on 3-way. They placed me on hold to call Amy and she would not allow them to place her on a 3-way call. She told corporate that she was over it and Corporate came back to the line and said the GM made the decision to cancel and we can book with the other IHG property that sits right in front of the Staybridge Suites. They told me it was not the card of the bride that was declining but another member who booked under the block was not able to be processed that morning. Of course that raised a red flag when I asked why are you charging a card before the check in time. Anything can happen to a guest prior to arrival or they may want to switch forms of payment. Corporate responded with sometimes its standard procedure. I brought up the fact that everyone is now displaced for a wedding that is occurring in 24 hours and they reported it is all in the GMs hands. I hung up from corporate and called Amy directly. She was loud, degrading, and said look we’ve already talked. I announced this is my first time speaking with you as I am not the bride but someone that was affected by the cancellation of the bridal block and her immediate response was it is out of her hands it is corporate’s decision and we will need to book elsewhere. I told Amy I spoke with corporate and she cancelled the block based on the wrong card number she was running. She did not want to talk at all and wanted me to book at another suite. Amy forgot to hang up the phone and I heard her state the other hotel has more space to fit us. If you felt you did not have enough room to accommodate us, why would take the reservation from the beginning. We’ve been planning this for months. I have never in life experienced so much unprofessionalism. I will never stay at another IHG property. Nor will I ever recommend this place to my family and friends.