STAYBRIDGE SUITES DENVER DOWNTOWN

The 1 star reviews are all true! This is not a typical IHG property. This hotel is rundown, dirty, front lobby has no signage but is in an alley, located in a sketchy area in between the county courthouse and probation offices, has little to no onsite parking, but has some nice ladies at the front desk. We traveled all day from out of state and were tired, then had to drive around the area multiple times fighting against one way streets trying to find the parking and entrance. They offer 5 or so parking spots onsite for $32 a night or across the street in a public lot for $27 a night. We go to the room, and find it rundown, dirty, and stained. There is an open hvac access right next to the bed...like a grown person sized access from the inner walls of the hotel into my room that doesn't lock right next to where I'm sleeping??!! Weird stains, damage and funk on walls, furniture, carpet and tub. The breakfast food is old and reused/reheated and the breakfast service staff aren't the friendliest. Stale hard bagels, mushy berries and reheated for days sausage links and omelettes. We walked from the hotel to the Denver Museum of Art during the day but did not walk around the area at night. We witnessed another guest in the lobby reporting a moldy mattress on their pullout couch that their asthmatic child was supposed to sleep on to the desk staff. This coupled with other reviews here about bedbugs had me freaked out we were all going to catch something. I didn't complain because I booked this through Priceline as a package, we were traveling for my child's birthday celebration, didnt want to cause additional stress for the family and assumed that no other room would be better than this one. It seems like corporate management has forgotten this property which trickles down to the hotel management and then to the staff. This is our 4th trip to Denver and this hotel is not representative of what visiting Downtown Denver has ever been or should ever be. Travelers should avoid this property and management should invest in rehabbing it.

Came into town for a Broncos game and stayed a couple nights. The staff was great!! Room was clean and as always with Staybridge has plenty of room for my family of 4 adults!!

I would never stay here again. I am writing to formally express my disappointment regarding my recent stay at your Staybridge Suites property. This was our second stay at this hotel; our first experience was positive, which is why we chose to return. As a Diamond Elite member, I have consistently selected IHG properties based on the level of service and professionalism I have come to expect. Unfortunately, this particular stay fell well below those expectations. After checking in, my family and I discovered that the room provided was significantly smaller than expected and did not match the room shown in the pictures at the time of booking. We selected this accommodation specifically based on the advertised size and layout, so this discrepancy was both surprising and inconvenient. When we raised this concern at the reception desk, the interaction with the manager was extremely disappointing. Rather than responding with understanding or offering an apology, the manager was rude and dismissive in tone and instructed us to make alternate arrangements, despite the issue not being of our making. Most concerning was that during this conversation, the manager inferred and implied things about our son that we never said or suggested. This was inappropriate, unprofessional, and deeply uncomfortable for us as a family. Given the lack of professionalism and the nature of this interaction, we felt we had no choice but to leave the hotel immediately and make alternate accommodations elsewhere, resulting in significant inconvenience. It is particularly unfortunate that this experience occurred during our second stay, as our first visit had been a good one. Regrettably, the manager’s handling of this situation completely overshadowed that prior positive experience and ultimately led us to leave the property.