StowAway Waterloo

Great spot in central London, so easy to get around! Lower Marah is full of restaurants and their is a Co-op supermarket qcross thr street.

FIRE ALARM KNOWN PROBLEM!!! Watch out. We stayed at Waterloo Stowaway for 5 nights, and unfortunately 3 of those nights were severely affected by repeated false fire alarms. On one night, the fire alarm went off twice, and on another night it went off again in the middle of the night (around 00:00, 05:00 and 02:00). During one of these incidents, the fire department attended, and we had to assist them by providing access to the building and room codes. There was no clear communication from Stowaway during these emergencies. We were forced to stand outside in the cold for around 30 minutes, repeatedly calling before finally receiving the access code to re-enter the building. Because of the repeated alarms, we experienced severe sleep deprivation and anxiety, and even the night after the last alarm we could not sleep properly due to fear that it might happen again. The issue with the fire alarm clearly did not feel resolved. When we requested a partial refund for the disturbed nights, we were offered £100 (we paid more than £240 a night) as compensation. However, this amount does not reflect the seriousness of being woken up multiple times at night due to safety alarms. Communication with guest services was extremely poor: during phone calls we felt laughed at, our concerns were not taken seriously, and Booking.com’s attempts to contact the property were ignored. To make matters worse, we still have not received the £100 refund, despite waiting over 20 days. Overall, the lack of safety, poor communication during emergencies, and unprofessional handling of our complaint made this a very disappointing stay. We would not recommend this property, especially if you value safety, rest, and responsive customer service

If I could give this place minus stars I would. Absolutely one of the worst stays ever. Firstly the code I was given to access the room didn't work. I had to call up to get another one, so was waiting outside for some time. Then the electric blinds didn't work so I called up again. They couldn't have been less interested and said they might fix it the next day. So a night right next to an open window opposite offices. No thanks. Apparently no other rooms were available (turned out to be a lie).Asked to speak to the manager. Apparently they don't answer their phone after 6pm (assume this was just a total lie). After saying I had saved the chat conversation and would check in to another hotel and claim the difference they magically found another room. Then the fire alarm went off at 1am. No staff present so the fire bridge had to attend while we all waited outside. It was someone cooking (who decided not to evacuate). Terrible experience. Terrible people.