SureStay Hotel by Best Western Virginia Beach Royal Clipper

Room is great for one without reservations so it's really good cheap and not nasty the only down side is the 10 safes in my room don't know what that's about I don't have that many valuables with me

Stayed here at the beginning of June with my family. Halfway home, I get a call from the hotel saying that we left my kids nintendo switches (2) and a game case full of 24 games. I asked is it possible for them to ship it to me, they said yes. If they said no, I would have turned around and went to get them. After a month of calling them asking them to send it, they finally said they shipped it out. They provided no tracking information Or insurance information. Keep in mind this is almost $1,000 worth of things that could easily fit in a USPS priority shipping box that would cost like 20 bucks. A month goes by and I still haven't received it. So I decided to contact Best Western corporate, they say they're going to get in contact with the manager to see what's going on. Another week goes by contact them again and they say the same thing. Once a month I email them about my now believed stolen items and they give me the same sentence that they're reaching out to the manager. Now 6 months later, I log into my kids Nintendo accounts and see that someone is playing those switches and playing the games that we owned. I firmly believe that they did nothing. They probably just let them sit in the lost and found until a certain amount of time passed then someone just took them. Or even just stole them right away. I will never booked with a Best Western or any affiliate hotels again. They are untrustworthy. So instead of getting my kids new presents this year I had to sell a bunch of my stuff just to replace what they already had.

Just so you are aware this hotel charges a $100 dollar deposit and they also charge for parking. They keep this information hidden until after you book. So if you decide to cancel they still charge you.