SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Only issue is can hear people in other rooms wish more sound proofing Safety: Off the beaten path away from everything.

My husband and I have been staying at this property for years, as it serves as a convenient halfway point on our regular trips. Previously known as the Sheraton, we were always very pleased with our stays. However, our recent visit to the SureStay Plus by Best Western Roanoke Rapids I-95 was disappointing. The front desk staff remains professional and friendly, and we recognized a long-time employee who has always been helpful. This review is not a reflection on the staff, who continue to provide excellent service. The issue lies with the room itself. Upon entering, we were greeted by a musty smell. The AC unit was covered in dust and grime, clearly in need of cleaning. While the bed linens were clean and the bed was nicely made, the overall cleanliness of the room was lacking. Light switches were grimy, the wall light fixtures were dusty and rickety, and door handles appeared unwiped. The bathroom door was particularly filthy, with visible grime and fingerprints. We are not typically germaphobes, but we felt uncomfortable in this environment. I ended up using a washcloth and sanitizer to wipe down everything we needed to touch. Additionally, there was noise throughout the night, making it difficult to sleep. It was unclear whether the noise came from neighboring guests or the plumbing. After eight years of regularly staying at this property, we do not plan on returning. We hope the new management takes these reviews seriously and addresses the issues. Once again, the front desk staff is great, but the property itself needs significant improvements.

UPDATE SEPTEMBER 2023 Staff is STILL friendly, quick, and helpful. The condition has been much improved since my previous stay. The breakfast is nothing to write home about. the leaky ceiling has been repaired. I would not stay here for relaxation, but they are making strides in the right direction. Rooms: Room was comfortable and shower had great water pressure