The Abbey Hotel Golf & Spa

I've been to the Abbey Hotel a number of times for spa days, overnight stays or stand alone treatments. A few years ago this was an amazing spa. Now, it it only average at best for a few reasons: The number of working lockers is getting smaller and smaller everytime I go. The locks on a high number now do not work. The number of loungers/chairs is no longer sufficient for the number of guests and there are people who leave towels on them all day and the staff don't ask them to move them. I've not once had the same Indian head massage. Everytime it's been different. But the time this week really disappointed me: I booked a double treatment with an Indian head massage immediately followed by a hot stone massage. This should have been a total of 40 mins + 30mins according to their online treatment guide. I was taken 10 minutes late for my appointment, with apologies that the last treatment over ran. But, in total, both my treatments ended after 50 mins! Obviously in the treatment room you have no concept of time. Only when I dressed did I see. I immediately went to the desk to query it. The manager was on hold on the phone, and wasn't really that interested. A lovely therapist tried to help and offered me an appointment later in the day, which I couldn't do. She then asked the manager (still on the phone) if there was anything else that could be done (rebook or voucher). The manager ignored her. I had to leave, so made it clear the quality of the massage was good, but the time was not as advertised. The therapist agreed and said she would talk to my therapist. After leaving the spa, I emailed them to follow up on my disappointment. After 2 days I haven't heard anything. So I forwarded my email to their main team. Again, I've heard nothing. Customer service has really gone downhill in the past few years. I'm now giving serious consideration to no longer using them for my treatments and shall look to The Southcrest Hotel and their spa. On the flip side, the hotel rooms are very nice, clean and modern.

I had an amazing stay at The Abbey Hotel! We received a free room upgrade upon arrival, which was a wonderful surprise. The pool and spa facilities were outstanding, and the golf course was a great bonus. The overall atmosphere was relaxing, and the staff went above and beyond to make our stay enjoyable. The location is also perfect for a peaceful getaway. Highly recommend this hotel for anyone looking for a luxurious and refreshing experience. I’ll definitely be back!

No view of golf course from room, just other bedrooms, it's not really a spar the pool was full of young children having swimming lessons very noisy and busy, golf range closed at 6.30 so no chance to use after work , expensive room only experience as couldn't use spar pool or driving range. Rooms: Spacious and very comfortable, it took a very long time for any hot water to come through in the shower in the morning