The Avenue Regent

Avenue Regent has genuinely become one of those places that feels like a second home to me. Every time I walk in, there’s this quiet comfort — the kind that you don’t have to explain, you just feel. And if I'm to go deep, my favourite place in Avenue will be Cocoa Tree, as it has its own cozy charm. It is the kind of spot where you can sit for hours without realizing time is passing. The slow music, that fresh smell of coffee... Coming towards the others, Mezzo always feels lively and warm, and Springs has that familiar, comforting restaurant vibe that makes even a simple meal feel special. Their room service is honestly one of the things I appreciate the most — quick, thoughtful, and handled with the kind of care that makes you feel looked after. And the staff… they’re the heart of the place. There’s a sincerity in the way they greet you, check in on you, and handle even the smallest things with patience and a smile. It’s rare to find a place where every part of the experience feels consistently good, but Avenue Regent somehow manages to get it right every single time. Avenue Regent never disappoints — the vibe, the warmth, the way it feels like a little pocket of comfort in the middle of the city. Always a favourite.

I am sad to say that the standards at this hotel are at a steep decline ! I recently stayed at this place along with family and relatives and found that the overall customer experience since our last visit (2016) has plummeted to astonishing levels. The staff at the front desk were doing their jobs in a robotic fashion and I found no sincere customer engagement. |( The boys who manned the front desk during evening / night hours were far better though) The restaurant and the food standards are dipping too! No variety in menu and it so felt that the staff were more inclined to take the " head count" than to check if the guests were enjoying the food. Whilest the rooms are spacious , the air conditioning felt under the pump and the supplies in the rest room were at "bare essential levels" On Sunday, I had requested for a shirt of mine to be ironed and I conveyed my urgency to the person who collected my shirt . To my astonishment, the shirt never came on time and I had to go to a function with an alternate non ironed shirt! What upset me even more was that - when I reported this to the front desk ( again morning shift and a lady staff) - there were no apologies or any empathetic words or actions. For a hotel which claim to be 4 star, I am sorry to say that, my experience was not even worthy enough to be called even a 1 star! No swimming pool, no Spa services make this hotel less attractive anyways!!! To summarize, I feel I was robbed of my hard earned money with the below par customer experience. NEVER TO COME BACK AGAIN AND ITS A BYE FOREVER

Terrible place to check in… reception and main lobby also hosts a blaring DJ and music location, could not hear anything about service or hotel, hotel stinks of cigarette smoke, poor way to welcome paying guests when lobby hosts anyone who comes in for drinks👎🏻