The Cubang Huts Lembongan

Beautiful pool and very friendly staff. Beautiful and very quiet location. Far from everything and just a magnificent viewpoint. Booked on Agoda at €26/night including breakfast, all paid in advance for 2 weeks. Upon arrival, our reservation was apparently transferred to Booking.com (without our consent). As a result, no more breakfast and no compensation from management. This is unacceptable, and a complaint against Booking.com will follow (the second Booking.com scam in 3 weeks in Indonesia). We were moved twice to a different room with no hot water or air conditioning. After that, it was okay.

The Cubang Huts is located very close to the Devils Tears, Sandy Bay and Dream Beach in Nusa Lembongan. It has two distinct areas. An older area with smaller huts and a nice pool and a newer Superior Villas area with large, stylish, modern huts with large comfortable beds and bedding and a very spacious bathroom. There are some issues with the rooms. The lighting arrangement was not well thought out. The location of the light switches is completely impractical and makes little sense. There are not enough electrical sockets and definitely not enough shelf space. The small air conditioning unit can struggle to keep the room cool during the day. Breakfast and the food in general is OK. Could be better. The very best thing about Cubang Huts is the young lady named Wayan. It seems like she does almost everything. Reception, cleaning, some cooking, all guest communication and assistance. She is incredible. Kind, efficient, always smiling and very very helpful. I think without her this place would be no where near as likeable. She is a real asset. The other staff were also pleasant and tried to help but unfortunately their English was not good enough to solve issues. The biggest problem was one guy, I think his name was Anga and he was actually quite creep and made my wife feel very uncomfortable. He kept bothering her, asking personal questions and hanging around unnecessarily, especially when I wasn't around. Because of him alone I would not recommend this place for solo female travellers or couples where the female will be alone. It is the first time in Bali or even in Indonesia that we have experienced this. I don't think he belongs in hospitality. Overall it's a decent place, very well located with mostly pleasant and helpful staff. I think they need to improve their food quality and definitely remove that one member of staff.

I recommend booking the superior rooms, which are admittedly more expensive but well worth it. The standard rooms are really not great: no storage space, and the outdoor bathroom isn't well-maintained. The superior rooms are well-equipped, the only downside being the housekeeping. The sheets and towels are covered in stains (you'd expect better for the price and standard). The walls are also dirty, the white sofa is covered in stains, and there are quite a few ants in the room. In short, the room is beautiful but dirty, which is a shame because the grounds are fantastic! However, the staff is great; they are helpful and do everything they can to make your stay enjoyable. The two swimming pools are nice, and the location of the property is truly excellent. I don't recommend the breakfast; there are restaurants right next door that offer better options for less money.