The Metcalfe Hotel

I stayed at The Metcalfe for three weeks because of an unexpected issue in my home, and I honestly don’t think I could have gotten through that time without the amazing people at this hotel. What should have been a really stressful situation ended up feeling so much lighter thanks to the kindness and support I received every single day. From the moment I arrived, everyone consistently went above and beyond. The kindness, warmth, and genuine care I received made The Metcalfe feel like a true home away from home. The nightly turn-down service was a small but meaningful highlight, it brought joy during a challenging period. I want to give a special thank you to Damio, Claire, Fumi, Olivia, Julien, Sylva, Ali, Alex, and Sofia. You were all so thoughtful and supportive, and your kindness truly made a difference. And to the team at Cocotte Bistro, Brooke, Gent, Alessandro, Flavia, Camille, Felipe, Nassim, Catherine, Ray, Charles, and so many others whose names I may not remember but whose warmth I will never forget, thank you. Every meal and every interaction felt personal, genuine, and uplifting. To the entire Metcalfe team: thank you for turning a difficult situation into something unexpectedly positive. Your compassion, professionalism, and human touch made these three weeks not just bearable, but actually comforting. I’m incredibly grateful, and I would recommend The Metcalfe to anyone who believes it’s the small, thoughtful details that truly make a place unforgettable.

the metcalfe is one of the best hotels in ottawa. the service is impeccable. we booked the junior suite. the living room was spacious and nicely decorated. the bed was extremely comfortable, like sleeping on a cloud. i’ve stayed here multiple times and it continues to be my top choice.

What can I say. Been here a few times and each time the experience gets better and better. The rooms are sparkling, the showers are HOT, beds are comfy, the toiletries are luxurious, and the service has been extraordinary. The reception is so kind and helpful, when I asked if they had a communal microwave, they sent one to my room! When I asked Diane for some more body lotion because it smelled so good, Randy rushed to my room with a generous supply that absolutely made my night. Arriving back from outside, the room was prepared for the evening and bed turned down with a nice treat. The robes always make for a very cosy evening. There are many outlets and usb ports in the room. The room service was great, and do check out the gym if you have a chance. They even have a basketball court and tennis(?) court. Lastly, thank you Tibouk (?) for graciously bringing my luggage to the car and making my departure feel so special.