The Mountain Top Inn & Resort

We went there on a romantic getaway and were able to watch the children sliding down the Hills. We also observed the horse-drawn sleigh going through the property. We had a slight issue with our room but management more than took care of our problem in a timely manner. I would definitely revisit this resort in the future.

Always top notch food

My wife and I recently stayed at your resort this past weekend. I want to begin by saying your property is stunning; the views and amenities are truly top-notch, and the majority of the staff we encountered were kind and accommodating. However, several service failures and unprofessional interactions significantly marred our experience, leading us to leave early and skip our final scheduled activities. Facility & Service Issues: Climate Control: Our room and the Inn generally felt uncomfortably warm, despite our thermostat being set low. Dining Logistics: On Saturday night, the restaurant ran out of rolls, and the sandwich bread provided for lunch was stale. Staffing: The bar appeared severely understaffed on Friday and Saturday, with only one bartender handling a high volume of guests. Unprofessional Conduct: While most staff were wonderful, we had two deeply upsetting experiences with the Maître d’ and the Saturday night bartender: The Maître d’: On Friday, he responded to a simple inquiry about yoga locations with a curt, "That’s above my pay grade." On Saturday, he forced us to vacate a table we had shared with other consenting guests in a very "ugly" and aggressive tone. When I questioned the seating at the podium, he threw a pen and walked out through the kitchen, stating "I quit." This was an incredibly uncomfortable and unprofessional scene to witness. The Bartender (Saturday Night): This individual was dismissive from the start, making me repeat a simple order and my room number multiple times. Later in the evening, he began ignoring us entirely. At 8:30 PM, he told me he was closed, yet continued to serve other guests. When I pointed this out, he made a "slashing" motion across his throat and informed me I was cut off without explanation. To be clear, I had consumed five beers over the span of three hours and dinner; at no point was I loud or disruptive. Resolution: While an employee named Maddy was initially sympathetic and offered a $25 gift certificate, the situation deteriorated so poorly that we no longer felt welcome. Being "cut off" and ignored after being treated poorly by the bartender was embarrassing and insulting. We had hoped to make your resort a regular getaway, but given this experience, we do not plan to return. I would appreciate an explanation as to why I was targeted for "cut off" status despite my calm demeanor, and what steps are being taken to address the conduct of these two individuals.