The Premier Notting Hill

The experience was appalling. To begin with, the staff only speak English. In hotels, it is customary to speak more than one language—at least in my country. We were given a room on the ground floor, room 808, at the very end of a corridor. An extremely small room with horrific intermittent noise throughout the entire night. We later discovered that the “window” was fake and looked directly onto a generator room located next to the bedroom. We were told the noise came from other guests turning on their air conditioning. There were no alternative rooms available, so the result was a completely sleepless night in a cell-like room that should not even be considered a bedroom, with no ventilation and directly adjacent to high-voltage machinery. The following day, after complaining several times, we were offered another room on a higher floor, room 408. However, it was just as small—more suitable for one person than for two. The bed was very small, and the person sleeping closer to the window had to climb over the other person just to get out. The wardrobe could not be closed if you tried to hang a coat due to the absurdly tight layout. As for breakfast, it was served on the lower floor of the hotel in an extremely small space with unbearable heat. Very limited variety, low-quality instant coffee, and every day we had to ask the waiter for hot milk because only cold milk was available. Olives were served at breakfast (I have no idea where they have seen this as a breakfast item, but it felt like they were mocking the guests). We are used to staying in 4- and 5-star hotels, and the only good thing about this hotel is its location. Of the four stars it claims to have, it falls below the level of a motel. As for room 808, it should be inspected by the relevant health and accommodation authorities and banned from hosting any guests. Absolutely not recommended.

Good evening, This morning, while carrying out a chauffeuring assignment, I attended the hotel at approximately 06:00 to collect my client. I approached the reception desk, clearly stated my client’s name, and identified myself as the chauffeur. The receptionist reacted in an unusually hostile and nervous manner and proceeded to ask where my client was travelling to. This question was entirely inappropriate, unprofessional, and a clear breach of discretion. I rightly refused to disclose any details. Shortly afterwards, I politely requested to use the toilet. Despite the early hour and the fact that I was present on site strictly in a professional capacity on behalf of one of their guests, this request was flatly refused, with the explanation that “only clients are allowed.” This is both unreasonable and disrespectful, given that I was working directly for one of their clients. Overall, the behaviour demonstrated a serious lack of training, professionalism, and basic courtesy. Based on this experience, I would strongly advise avoiding this hotel. The staff are not adequately trained, and I would not recommend it to clients or fellow professionals.

Extremely cramped, basic room. The bathroom is small and dated. On the ground floor, you can hear the noise of the refrigerator units behind the wall, making it impossible to sleep. Breakfast is inadequate for a 4-star hotel in a tiny room.