The Sanchaya

Spectacular” is an understatement when talking about The Sanchaya. From the moment you arrive, it feels like stepping into a perfectly curated world: colonial heritage style, lush former jungle surroundings, a stunning (and huge) pool, beautiful suites, an excellent restaurant and bar, a library, and a management welcome that even includes a few words in your own language. Simply a perfect experience. We wanted to spend the last three days of our Singapore trip somewhere relaxing near the beach, and The Sanchaya on Bintan Island, Indonesia was recommended to us. It’s just a one hour ferry ride from Singapore. For the return trip we chose Emerald Class (similar to premium class). Check-in in Singapore was quick and smooth. After arriving at the Bintan ferry terminal, Sanchaya staff take over and suddenly all your worries disappear. They bring you to their private lounge, offer tea or coffee, arrange the visa on arrival, and handle your luggage. While you relax, they also complete your resort check in at the terminal. Once everything is ready, you’re driven to the resort (only about 10 minutes). You’re welcomed by management already fully checked in. You can take a short tour, or go straight to your suite/villa. We went directly to our suite because our daughter didn’t feel well after the ferry ride. Tip: if you’re prone to seasickness, take a pill before the ferry even if the sea doesn’t look rough. We chose a suite because villas have stricter occupancy rules (typically only two people). The suite was enormous: separate living room and bedroom, a huge bathroom with both bathtub and shower, and a large terrace overlooking the pool and beach. The maxi bar is replenished daily and was free, and the suite also had an espresso machine. Breakfast is served in the restaurant and is mostly à la carte, with a smaller buffet selection. The choice is excellent. My advice: skip the Western classics and go for the Asian options more flavor and more memorable. Between 5–6 PM there was a sunset hour with complimentary drinks (I’m not sure if this is included in all rates), and it was a lovely touch. Local in house gin is what I went for, 10/10. The resort itself is breathtaking, art everywhere, unique colonial design, and an atmosphere that feels both grand and intimate. But as always, what truly makes the difference is the people. The staff are beyond attentive, honestly the best I’ve encountered anywhere in the world. Anything you need is handled immediately, and with warmth. We also appreciated the early check in and late check-out. The only downside was that we visited during the so-called low season with monsoon winds, so the beach wasn’t really usable (red flag on it). That said, it didn’t take away from the overall experience. You simply have to go and see it. We will definitely be back.

I’m not usually one to write reviews, but our stay here was so exceptional that I felt compelled to share our experience. From the moment we arrived, the staff went above and beyond in every possible way. Their attention to detail and genuine warmth made us feel like valued guests rather than just another booking. What truly set this hotel apart was the personal touch in everything they did. Whether it was remembering our preferences, offering thoughtful recommendations, or simply greeting us with a smile, every interaction felt authentic and caring. The level of service was simply impeccable – you could tell that the entire team takes real pride in what they do. Every aspect of our stay exceeded expectations, and we left feeling thoroughly refreshed and impressed. This is the kind of place that reminds you what hospitality is truly about. We will absolutely be back, and I can’t recommend this hotel highly enough to anyone looking for an outstanding experience. Thank you Greg and the whole team!

A hidden gem of a beach front hotel. Everything about this hotel is excellent starting with your arrival at the terminal. They ate the only ones with a private lounge, the staff are the nicest people ever and they remember every little detail about you or your family. The hotel itself is gorgeous, more space in their modern villas, delicious food at their restaurants and the best pool I have ever been to with a nice ocean view. I highly recommend this place even if you are with a child this is a must go!!!