The West Hotel & Spa

The room smelled terrible, but the staff were very attentive.

Unfortunately I would not recommend staying at The West Hotel. While the receptionists were very kind and helpful, that happened to be the only good part about our stay. On the first night that we arrived, we immediately spotted small bugs climbing on the wooden furnishings of the room (and mind you that this room is mostly wood). For example, when I placed something down on the wooden bedside table, a couple of small bugs would crawl out from beneath the hotel's telephone sitting atop the table. We opted not to say anything to the hotel staff at this time, as the bugs seemed few and harmless, and we were only going to be staying at The West for 2 nights. On the morning of our check-out, we were horrified to find hundreds of these small bugs all over the bottom of our backpacks, luggages, and other items that were resting on the floor and wooden shelving units in the room (see attached video). Regardless of whether these bugs are harmless, it was disturbing to see hundreds of these bugs all over our belongings. We spent 2 hours of our morning before checkout trying to remove these bugs off of our belongings. The video attached was shown to the receptionists when we checked out, who stated that they would be taking care of this issue. Unfortunately, no compensation or apologetic gestures were offered (for example, we had the hotel do our laundry the night before – I think the least they could have done was offer to have this complimentary in response to this bug issue, but instead, they still asked for payment as we're checking out of the hotel, very clearly agitated and distressed about our disturbing morning). Besides the bug issue, the room and bathroom were small and the bathroom appliances were rusted and had significant limescale buildup. Thankfully, after 2 nights at The West, we moved to their sister hotel, Harmonia, which was newer and cleaner. Our 2-night stay at Harmonia was much more comfortable and pleasant. However, upon checkout at Harmonia, they claimed that we had drank beer from the in-room minibar which was surprising to us as my boyfriend and I do not drink alcohol. All in all, if you're travelling to Hanoi, I would not recommend staying at these hotels.

Shower area floor is slippery so older guest need to be extra careful and water pressure a bit low. Take up a lot of time during check in because only one person at the front desk handling all guests. Breakfast is okay. Good location.