TownePlace Suites Montgomery EastChase

As an early Valentine Celebration get-away, we stayed here February 7, 2026 and off of first impression we thought it was fine, like most Marriott branded hotels. Boy were we wrong. Check in went fine. The clerk was extremely friendly. I'm a cleaner and always do so to my satisfaction when traveling. When we made it to the room, my husband and I got started. I started in the bathroom and he did the bed. There was hair in the sink. Mold in the track of the shower doors. It seemed to be some type of foam shower cleaner or paint coming off the walls in the shower, along with hair on the wall and shower floor. He sprayed the room down with Lysol, the sofa and bed. When I made it to the bed, I noticed a black stain on the sheet. I couldn't tell if it is was a fresh stain or a baked in mildew stain. I took a Lysol wipe to rub it, but it wouldn't come out. But as the wet spot got bigger, I started to see hair under sheet. As I pulled the sheet back, I was shocked with utter horror. The more I pulled it back the more hair I discovered on the mattress protector. It was covered all over with hair. How could someone put clean-ish sheets on a nasty mattress protector, I will never understand. I immediately went down stairs to report my findings, only for the clerk to tell me that they were completely booked with no available rooms for us to switch to. She also informed me that the cleaning crew was gone for the day. She offered no resolution for me. I asked for sheets and new spresds, sinc it seemed I was on my own. She didn't seem very surprised though with my findings. After I changed the sheets, I took the nasty and stained, hair filled mattress protector down stairs to her and she was utterly appalled as I was. She took it to the back office and apologized, but that was it. The next morning, the cleaning staff was banging on doors before 8 a.m., despite the fact that check out was at 11 a.m. Upon us checking out, I reported what happened to the morning desk clerk. She stated that she understood my fury and took my name and number for management to call me. Today is February 26, 2026 and I have yet to receive a call. The room was $232 for one night and sleep did not come for us because we feared what would we discover next. When choosing my hotels, Marriott brands are my usual go too, and never have we experience anything like this. No call or response is also proof that this establishment cared nothing for its patrons. I would never stay here again and I would surely urge you to choose elsewhere, if humanly possible.

I’ve NEVER experienced worse customer service at any hotel we have stayed at. I came to Montgomery to perform an important medical surgery. I expected my room to be cleaned every day. First day, they did not clean the room. Second day, I talked to the cleaning lady and requested the room to be cleaned and towels and wash clothes to be replenished. She instructed me to place the used towels outside the door. I followed her request and left for the day. I came back to the room not being touched and NO towels/washcloths at all! I called the front desk she had an attitude and said we were scheduled for a refresher, which NEVER happened! Otherwise, Room was clean when I initially arrived.

No hot water dishes not clean shower 😫