Tru By Hilton Edmonton Windermere Ab

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We were visiting from Ontario. We came to see our grandchildren which we try and do about three times a year. We’ve stayed at a number of different hotels. This was the first time at Tru. I liked the funky design elements in the lobby and room. However I found the rooms dated/ worn and overall I think the owner only updates or spends whenever it is absolutely necessary. I have to say though that front desk evening clerk Shyne Anne was amazing. She was friendly and went out of her way to help us really comfortably host our daughter, son-in-law and 4 grandkids in the lobby with a Friday night pizza party. We also enjoyed the pool table. The actual pool is a simple rectangle but the kids had been looking forward to swimming. On a Friday evening the owner closed the pool to clean it. It was a poor choice to remove that attraction on a weekend I think.

If I could give zero stars, I would. This was one of the most infuriating and unnecessary experiences I have ever had with a hotel. We parked in the shared lot to visit Golf360 next door. The curb we parked at had absolutely zero signage or markings. Nothing indicating it was restricted. As you can clearly see from the lot layout, the hotel and Golf360 share one continuous parking area with no visual separation at all. There was no reasonable way to know that one random, unmarked curb was considered off-limits. The lot was completely empty except for a few vehicles, and we were there for only two hours in the afternoon, from 1:30 to 3:30 pm, for a round of virtual golf with my father-in-law who flew in from Montreal. We genuinely had no idea we were not allowed to park there. Despite the lack of signage, the shared nature of the lot, and the fact that it was nearly empty, the hotel manager decided to have our vehicle towed. We ended up paying $414 to get it back. It felt completely spiteful. No reasonable or decent person would make that choice in this situation. When we confronted him, he claimed we had been parked there since the morning, which was a bold-faced lie. Completely unbelievable and appalling behaviour from someone in hospitality. The manager should honestly be ashamed. This was not about rules. It was petty, unnecessary, and shows a complete lack of integrity, professionalism, and basic human decency. I am disgusted. If this is how management chooses to treat people, avoid this place at all costs.