Tru By Hilton Scottsdale Salt River

Stayed for three nights. The beds here were the worst part of the stay. Both my mother and I woke up every morning with sore hips, backs, and shoulders. The pillows were also extremely flat once you laid on them. This was a staycation, so a bit disappointing and made us both miss our own beds. Not what you want for a mini vacation. We also got locked out of our room on the last night because our door was malfunctioning. The front desk attendant was very sweet, but bad timing because another guest was having trouble finding their reservation and checking in. It took us about 45 minutes to get it resolved, which was having to pack up everything at 7:30pm and move to another room on our last night. Overall, pretty disappointed with our stay. A relaxing staycation was not what either of us would call relaxing. I appreciate the kindness of the all staff members we met, but the hotel room itself was not up to standard.

We are so pleased to see your 5 star and that you enjoyed your stay at our hotel. Next time you visit Scottsdale, we'd love to have you stay with us again!

Unacceptable behavior, intimidation, and discriminatory treatment I am currently staying at Tru by Hilton Scottsdale Salt River, and this has been one of the most uncomfortable and disappointing hotel experiences I have ever had. On December 12, 2025, at approximately 10:00 PM, while sitting calmly in the hotel lobby as a registered guest, I was told by the front desk receptionist that I was not allowed to remain in the lobby, without any valid explanation or reference to hotel policy. I was not loud, disruptive, or violating any rules. When I questioned this treatment and mentioned that I intended to leave a review, the receptionist refused to provide her name and then threatened to apply an additional, unspecified charge to my stay, which felt like retaliation. Shortly after, the lobby lights were turned off, seemingly to force us to leave the area. What made this situation even more concerning is that the receptionist’s tone and behavior felt discriminatory and biased. As a Latino guest, I could not help but feel targeted and treated differently, which made the experience deeply uncomfortable. Additionally, housekeeping did not clean my room until two days after check-in, and when the room was finally serviced, trash was left on the table, reflecting extremely poor cleanliness standards. This behavior is far below Hilton’s service expectations. The combination of intimidation, poor housekeeping, and treatment that felt discriminatory is unacceptable. I would not recommend this property to anyone. Hilton corporate should seriously investigate this incident.