Urban Residences

Here at urban residences Rotterdam they do not treat you like an actual human being. If you want to be treated like straight up garbage then choosing to stay here will fit. Ima be fully transparent, me and my friends came back from a night out in Rotterdam and wanted to continue our hangout back in our resident housing that we booked. The reception came up and told us that only 4 ppl are allowed to be in a room at a time and we were unaware of this rule prior to booking. We said okay we'll wrap things up and call it a night but he came back a second time when there were only 4 ppl still in the room and said we were being too loud and turn off the speaker. Our speaker was on a respectful volume but we said okay sorry we will turn off the speaker. Then he came back up a second time and said we were talking too loud and if we don't go to sleep then he will call the cops. We feel as though if anyone books a room to stay anywhere, they are allowed to stay up and chat for however long they want to (we were even whispering to be polite). He said there were noise complaints which I asked did people call in and he said no but they did let him know and I felt as though he was lying so I asked him can he show me proof of this but he said no he won't. I felt as though this was a hate crime situation because we are Asian. We heard other people partying within our floor and they were being way louder than us and he just told them to stop and let them slide. They did not get kicked out although we still heard them talking as well. He ended up calling the cops and saying we were being loud and disrespectful and not complying. We tried to talk to him one more time, apologized for a mistake but he would not allow it. He really wanted to kick us out so bad and it felt like he did it out of spite of our race and not for the sake of other guest. He then kicked us out at about 4am, yes he kicked us out at 4am to the streets and gave us no time to find a hotel. When the police came they said give them some time to pack up and leave but when we were in the lobby he said 5 mins and you guys have to get out before I call the cops again. At this point we did not have a hotel secured yet and we were scared to get in any more trouble so we listened to him and left. The weather outside was cold/windy and we were left stranded. If I could give this place negative stars I would. My rug also smelled like rotten onions, showers were dirty and my friend got bed bug bites. If you don't believe my experience, I'll at least provide pictures of how dirty the place is and my friends bug bites

The apartments show some age 🕰️, which is something to consider. Service was adequate, neither exceptional nor poor. The location, however, is a definite plus for exploring the area. 📍 It's quite convenient. 🚶‍♀️

Stayed there for Valentines Day and I must say the service of the hotel is very nice. Although the rooms where not very nice and neat and had some problems due to maintenance issues I have never met such a nice gentleman in the reception during the night. This gentleman, his name was Joy or Joe, was a very nice gentleman and he was very professional. On the questions about the location and Rotterdam city he helped with it all. My compliments to this nice young man. If the hotel would update the appartements we will return but if not we would rather search for a different location for our next visit to Rotterdam.