Veranda Pointe Aux Biches Hotel

A wonderful stay at the Veranda. Everything was perfect: the very comfortable room, the ideal location, and the excellent food with a wide variety of choices. We were especially impressed by the warm welcome and the quality of service. The entire team was friendly, attentive, and truly professional. A big thank you to all the teams: reception, restaurant, bar, entertainment, spa, Kids' Club… not forgetting our housekeeper who took such good care of our room throughout our stay. This was our second stay at the Veranda, and we leave once again with wonderful family memories.

A truly beautiful hotel in a great location! The staff were attentive and friendly; they took excellent care of us. I highly recommend it and can't wait to return!

We booked this hotel based on their website and brochure as well as their star rating. It was not as advertised. Check in was great and friendly but then you get told about everything you cannot do. They have a 4* rating but the part of the hotel that what seems to have that rating is at an additional cost and was not accessible to is (the past shown on the brochure) The pool area looked like a standard public pool with a hotel that what seems can accommodate 100+ people only had 23 deck chairs by the pool. The all inclusive package only covered 5% of the drinks menu. The food was not the greatest, buffet style but the same food everyday on display for 7 days and looked like it was provided by a catering company that supplies airline meals. The dining area was littered with flies and ants and birds, step away to get something from the buffet and your table is full of flies and birds on your food. Staff were not that friendly and very request seemed as though it was a massive effort. Everything was basically self service, no poolside service (expected for a 4* resort) water sports as advertised here not delivered, for a resort again that can house 100+ people they had 1 inflatable kayak that is now tide dependent, the SUP is a makeshift wind surf board and very slippy that it can not be used with broken paddles, tried 3 days to actually use the kayak and sup but when it was “available” I get told to make a booking. Cleanliness pool and beach side was very poor with empty drinks glasses and beer bottles all over the place. Room was good and spacious, aircon broke twice as well. The part of the resort we were at I would rate a 2.5 star and the 4 star area we could not access and not child friendly either that part. Better meal, service received at the airport Burger King (our best meal of the trip). Please do your homework before visiting this place. And the attitude of the staff changed negative when we spoke English. I won’t go back there again.