Villa Sande

Extremely dirty rooms (dust everywhere, spider webs, stains etc), poor communication, and refusal to reimburse after misrepresentation We had a very disappointing experience at this property, mainly due to unacceptable cleanliness standards, weak communication, and the way the situation was handled afterward. The rooms were extremely dirty: dust everywhere, stained bed sheets, spider web everywhere and a bathroom that clearly hadn’t been properly cleaned before check-in. The kitchen area was also dirty. They brought dirty forks to the table. In addition, there was a significant draught in the cabin. Multiple guests complained they couldn’t sleep and had to improvise (covering their heads with towels) just to get through the night. I am a trip organizer and had 6 clients staying here. Due to the conditions, I had to relocate 2 of them at short notice because they simply couldn’t sleep. I would have moved everyone, but finding alternative accommodation nearby on the spot was very difficult. Before arrival, the staff were barely responsive on Booking messages. After the issues were reported by me, one room was cleaned only after I stated clearly how dissatisfied I was. Despite the fact that the stay was prepaid and the rooms should have been clean from the start. Regarding reimbursement, the manager initially claimed he could not reimburse through Booking because he “doesn’t have a button” for it. I contacted Booking.com support, who spoke directly with the manager. AND GUESS WHAT. He denied the reimbursement for the people I moved and refused to answer me anymore. Costs I had to cover out of my own pocket. This created additional work and stress on my side, without any fair resolution. The manager lied to me and to Booking about the facts. Overall, this property did not meet basic hospitality standards. I cannot recommend it, especially to anyone traveling with a group or expecting professional handling of problems.

Booked this place late and worried about what we’d get, but it ended up being one of the most welcoming stays. We were met in the carpark, helped with our luggage, and settled into a comfortable room overlooking the rice paddies. No aircon, but the fan kept it cool enough. The property is run beautifully and the manager has a real gift for making everyone feel valued while still giving each group their own space. Lovely food, peaceful setting, and a genuine family-style experience.

The villa is beautiful, especially the view is very beautiful, even though I arrived when the rice was already harvested. The staff is super helpful and very friendly!! Happy!! There is no AC, but the area is already very cool. Worth a try. There are 2 swimming pools, the water is very clean, the food in the restaurant is delicious, the grilled chicken is top notch. The water heater works well.