White Pine Lodge

The staff does not seem interested in helping the guests. The check-in process was a nightmare. We reserved 8 rooms for our group and would not allow anyone to check-in early and only to cause a backup in lobby. Rooms were cleaned and available but Vicky wouldn't hit and made everyone wait.

On September 7th this year we stayed at the White Pine Lodge in Christmas, Michigan. When checking out there was a BEDBUG on a pillow. I was very discreet as I went to the front desk to let them know. It had already been a crappy morning because, unbeknownst to me, they had been without water for a week up until the day before our stay (guess thats why we had brown water), their complimentary breakfast had no coffee, no juice, no meats or eggs, the waffle maker was broken, and though they also ran the attached convince store they wouldn't let you get that coffee without paying for it. The front desk person told a housekeeper of our situation then said they were calling the manager. After waiting half an hour because we were told the manager was on her way, we had to leave to make our next reservation. I made sure they had my contact info and was assured I'd be called. 7 hours later I called the lodge back and was told the manager, Amy, had left for the day. And that they didn't find anything else so she didn't know what management had decided about it. I asked to be called the next day and again nothing. So we went about our vacation. After returning to work from vacation I called the Sault Tribe in the U.P. Who own the lodge. I was transferred to a woman named Jennifer and she listened to my situation. Then told me she was the wrong person to talk to and that I should be talking to Dan Doyle. She said she was going to email him about what I told her and CC me on that email. Never happened. It is now another week later and I called Dan Doyle to see what was going on. Had to leave a voicemail. It's been over a week and nothing. I called the LMAS Health Department who is over that county. That lady said they can't do anything about bedbugs and I have to contact the owner 😳 Ok... soooooo.... the lodge basically said they didn't find any other bugs which likely means they didn't call an exterminator and just turned the room over. The management and owners don't seem to care and now neither does the health department. Mind you, I didn't ask for anything. Not a discount or refund. Nothing but to be contacted by management. They could have lied to me and said they fumigated the room, how would I know? But at least they would have appeared to care. I will still file a complaint with the health department and BBB in Michigan so there is a paper trail and my conscious is clear. I just don't want any to get sick or take home bedbugs!! White Pine Lodge, Sault Ste Marie Tribe of Chippewa Indians... how absolutely disgusting you run your businesses!!!

Spacious rooms. Neat and clean toilets Very friendly staff Breakfast can be improved.