WoodSpring Suites Jacksonville Beach Blvd.

I have been planning to move down from North Carolina to Jacksonville and Trey and the on site manager have been so helpful.. my trip hasn’t began but they have already made me feel at home and more than welcome thank you. Kia.P

I had a reservation set up and paid for a week ahead of time and I call multiple times the night of to advise that I’ll be checking in late only to find out that they never reserved my room and were fully booked so I was left out stranded. Impossible to reach on the phone must call 5+ times

DO NOT EVER stay at WoodsSpring Suites in Jacksonville FL. There are three of us staying in this room. I asked for some extras towels and a couple extra pillows. "We don't have those. We only have what's in the rooms." Strike one. We had just gotten our adult son out of the hospital after traumatic injuries. He cannot stand to take a shower and can literally only take baths at the moment. There's no plug in the tub drain. Back downstairs to the front desk (which, by the way, has a roll-down solid wooden partition and a bell to ring) to ask for a drain plug. "We don't have one. None of our tubs have plugs." WHAT?!? His attitude was completely nonchalant, unsympathetic, uncaring and cold. I mentioned the the property would be getting the lowest review possible. "Ok." I should mention a couple more things. We prepaid for an entire week beginning last night. We didn't make it because our son was supposed to be discharged yesterday. We tried to call the property for a couple of hours, to no avail. Finally we called the reservation line to inform them. The property still counted us as a no-show...for a PAID WEEKLONG STAY! Finally, the property smells like weed, especially strong in the elevator and the floors are filthy. There are a fridge, cooktop and microwave in the "suite" ( it's just an oversized room with the small kitchen area, no seating area). But there are no pots and pans or dishes of any sort to use for cooking in a room with a kitchenette. Who travels with cooking supplies? I cannot recommend avoiding this place ar all cost. Having said that, I review businesses honestly. You only need to read my prior reviews to know that. This is not a rage bait post. Although it could be since the corporate Customer Relations person said they would pass on my concerns/complaints on tho the property manager tomorrow morning. In the meantime, is my so supposed to go without bathing for a week?? Food for thought before you even consider this place.