Xperience Kiroseiz Parkland Resort

I am quite shocked with the good reviews I have read, I feel like I stayed in a different hotel. We arrived at night the hotel seemed nice and staff were welcoming. Our room was nice and clean and our cleaner was amazing. However, I didn't feel this was a 5 star hotel at all. We had to ask for drinks in glass, not in tiny plastic cups, the dining area was a struggle to get clean cutlery and napkins, a few times I was told to sit down and waited over 15 mins while my food got cold. This was literall every meal time. All 14 of us had bad stomaches at some point, some of us still have bad stomaches now.. constantly being hassled for excursions, tattoos or massages everyday sometimes twice daily. We were only served efficiently if we had been tipping otherwise staff would ignore you. I spoke with customer relations about taking a plate of food to my room as my daughter was violently ill, and I needed to be with her. They refused. I could only take food up that I purchased outside the hotel. I asked about seeing a doctor and they wouldn't divulge how much it would cost until after the consultation, to find out after someone else had seen the doctor it cost £150! This was for eye drops and 15 mins. Even though the resteraunt didn't open til 8am, I was woken up every morning around 7am by the sound of cliff Richard and xmas songs. The hotel even did sound checks outside at random times about 2 or 3am waking us up thinking there was an earth quake. They only gave 1 room key per room and a couple of our party needed letting into our rooms after being locked out. We were made 2 wait nearly 30 mins on each occasion and they were very rude about it. The amount of flies and mosquitos were a joke, they didn't treat for insects at this 5* hotel, one of us got over 70 bites, we had to purchase insect plug ins for the rooms. They had a desk for taxis, they just ignored you or pretended to take a phone call to avoid speaking with you. Worst hotel experience I have ever had. I would say 90% of the staff were rude. The people have put me off going to Egypt again.

The pools are also great, the rooms are newly renovated, large and comfortable, and cleaned every day. The reef on the coral beach is very beautiful, so we decided not to go on a boat tour because we had great snorkeling on the beach itself. The sandy beach is great for kids.

A very nice hotel. The food is delicious. There are 7 swimming pools, 3 of which are heated. The entertainment for children is very good and cool. There are also various activities for adults. Both children and adults had a great time.