Zion Canyon Lodge

My room was very clean and updated. The front desk was very helpful, the location was perfect and the price was very reasonable. We were told we would get a box breakfast, but the office was locked when we went to pick it up. I would still recommend staying here, even without the box breakfast.

We would be negligent not to write this review. My husband and I own multiple boutique hotels across the United States and have over 70 years of combined experience in hospitality ranging from serving, house keeping, bartending, night auditor, GM to now owners. I also have been a travel agent for over 30 years. We were direct witnesses to the Polaris Slingshot incident referenced in another review, and the property’s public response does not reflect what actually occurred. First: no authorities ever showed up at the time of the interaction. That claim is inaccurate. We watched the couple arrive. They did not rev the engine or create a disturbance. They pulled in, shut the vehicle off within seconds, and entered their room. The woman briefly stepped back outside to retrieve something. At that point, the GM walked across the lot and told them to “move that thing” due to “multiple noise complaints.” The vehicle had been running for roughly 45 seconds before being turned off. There was no excessive noise and nothing that would reasonably justify multiple complaints. The guest calmly asked why they needed to move. She was not yelling. She was not inappropriate. The GM responded, “Because I asked you to.” When the guest asked again for a reason, the husband simply moved the vehicle across the lot. He started it only to relocate it. No revving. No theatrics. Completely appropriate. What followed is the real concern. The GM stated, “You are acting like a bunch of Democrats.” That comment alone is disqualifying for a hospitality leader. Injecting partisan politics into a guest interaction is discriminatory, unprofessional, and unacceptable. Hospitality requires neutrality. Period. Instead of de-escalating, the GM continued to provoke and mock the guest. Eventually, the couple was told to leave. The guest briefly returned to ensure nothing was left in the room — they had in fact occupied it, contrary to the owner’s public claim. She later came back from the lobby stating she had not been properly refunded. They left calmly. No scene. No engine revving. No disruption. We later saw the couple at a nearby restaurant and approached them because we had witnessed and heard everything. They had secured a room at a nearby Marriott property and were treated respectfully, including being clearly told where they could park the Slingshot without issue. While speaking with them, the woman received a call from the Springdale Police Department — roughly an hour after they had already left the property. She was informed she had been trespassed. We were present when the call came in. She handled the conversation professionally, stated she had no intention of returning, and described the officer as respectful and kind. She openly acknowledged she had made a few comments in the heat of the moment in the lobby that were not her usual style. She expressed that the GM continued to mock her, laugh at her and could not figure out how to issue a refund. She had the bogus receipt she received with her. It was clearly not a refund. Those comments came after being insulted and politicized by the GM — not before. She asked us how we would have handled the situation asking a guest to leave after the things she said. A full refund would be the route we would have taken after asking a guest to leave. If the guest complies which they did why continue. As property owners ourselves, we understand that situations can escalate. Leadership sets the tone. A professional introduction and a respectful explanation would have ended this within minutes. Targeting a guest over the vehicle they drive, introducing partisan insults, and escalating to trespass is not hospitality. It reflects ego and bias overriding professionalism. We were evaluating this property for future stays connected to a large motorcycle community we are part of. The location and price point would work well for our members. After witnessing this firsthand, we will not be recommending this hotel. We simply felt disappointed that a guest’s first visit to Zion began this way.

Absolute hidden gem. 💎 Pros: Tesla charging, laundry on-site, and complimentary hot drinks. Room: Very spacious and modern/newly renovated. Best value for money under $200. Don’t let the 3.8-star rating fool you—this place is top-tier. 🚗💨