Dolphin Watching & Snorkeling in Key West with Sunset Dinner Cruise and Open Bar

If I could give a zero stars I would! We booked this trip and it was canceled by this company and they only gave us a partial refund. I am very disappointed in how the service has been and how hard it is to even talk to someone about all of it. I will be reaching out again to request a full refund for them canceling and not anything we had control of.

The whole day was a wonderful experience. Dolphins, snorkeling, dinner was phenomenal, sunset on the ocean and partying on the boat with live music. Take your special someone or family, they will appreciate it. Captains and crew were very knowledgeable and professional. Overall it was a great day.

We bought this tour "Dolphin Watching & Snorkeling in Key West with Sunset Dinner Cruise and Open Bar" and everything described in this ad is a lie: https://www.tripadvisor.com/AttractionProductReview-g34345-d23887229-Dolphin_Watching_Snorkeling_in_Key_West_with_Sunset_Dinner_Cruise_and_Open_Bar-Key_.html The advertisement says it is a single tour By Attractions4us LLC. But in fact there are two tours at different times by all different companies, where one company doesn't know about the other, one company is Fury Water Adventures, and the other is Sunset Watersports. 1. The ad says the tour will start at 11am. But in fact it started at 10am. We got there at 10am thinking we were 1 hour early, but the boat was about to leave and we almost missed the tour. 2. The ad says it is a single tour of 6 hours, but the tour started at 10am and lasted only 3 hours. 3. When we asked Fury Water Adventures team about the dinner and sunset tour nobody knew what we were talking about. 4. Then we found out that it wasn't a single tour, but 2 different tours. The first tour ended at 1pm and the next tour would start at 6:30pm and would last only 2 hours. 5. If we had known this, we would never have purchased this tour, we were staying more than 2 hours away from Key West, we didn't have time to go back to the hotel and then go back for the next tour. 6. We contacted Tripadvisor so many times requesting at least 50% of the refund amount, as we purchased one thing and received something else completely different, but they totally ignored us. We paid $391,98 total for 2 people, and we are very frustrated and disappointed. We still hope that Tripadvisor will contact us as soon as possible to resolve this, as we would like to continue to rely on TripA on our next trips. Also, on the first tour we didn't have a good experience either, the Fury Water Adventures team started the tour asking for a tip, and at the end of the tour, in addition to reminding us about the tip again, they also suggested a minimum amount of $10 per person. Julio Soares / Aline

These are two different excursions that are packaged together through the same company. The Dolphin Watching tour is in the morning for ~ 3 hours and the Sunset Cruise is in the evening for ~ 2 hours. We went on the Dolphin Watching & Snorkeling Tour and the Sunset Dinner Cruise and Open Bar last week and had a great time. Rachel, JC and Jaime were our crew on the Dolphin Watching & Snorkeling Tour. They were all great! Rachel took us to where a pod of dolphins were swimming and we also got to see a mom and baby dolphin that the locals call 'Lego' & 'Eggo'. We went snorkeling in an area that didn't have a lot of marine life because their normal area had low visibility. My family all still enjoyed snorkeling. I would definitely recommend this tour to others! We went on the Sunset Dinner Cruise later that day and had a great time. The food was great and the bartenders did a wonderful job at the open bar. We also went by Mallory Square at Sunset Pier and waved to all the people there. The DJ was great on the boat. Everyone had fun dancing and singing. I would recommend this tour to others as well!

W My husband and I booked this through Viator. Viatar advertised it as a 5 hr cruise w/ dinner 391.00, 2 adults. We arrived for the tour and it was only 3 hrs no Dinner. And Viatar only paid the company 118.xx for the trip. I requested an adjustment but Viatar rejected it. They are a scam. DO NUT TRUST VIATAR