Gerald Giles, Norwich Travel Guide

Free Guide: Norwich's trusted appliance experts since 1948: premium brands, expert installs, repairs, and demos in a central showroom with free parking.

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Gerald Giles

A brief summary of Gerald Giles

Norwich's trusted appliance experts since 1948: premium brands, expert installs, repairs, and demos in a central showroom with free parking.

Gerald Giles is a family-run appliance shop in central Norwich with over 75 years of expertise. Specializing in premium brands like Miele, Bosch, and Sony, it offers TVs, kitchen appliances, vacuums, and more, plus installation, repairs, and cooking demos in a spacious showroom with free parking.

0.5–2 hrsTime to spend
$$Mid-range
IndoorSetting
5 / 5Mobile signal

On-site amenities

  • Restrooms
  • Drink options
  • Food options
4.8 Excellent · 264 Google reviews
Plan your visit

Opening hours

  • Mon–Sat9 am–5 pm
  • SunClosed

Opening hours as listed on the venue’s Google Business Profile. Hours can change for services and special events, so check with the venue before you go.

Address
16-20 Ber St, Norwich NR1 3EJ
Phone
Website

Getting there

Walking

5-10 min walk from Norwich Railway Station or city center; opposite John Lewis on Ber Street.

Driving

Central Norwich location with free rear parking; 10-15 min drive from A47, expect city traffic.

Bus

Multiple bus stops on Ber Street (lines 25, 30); £2 single fare, 5 min from bus station.

Discover more about Gerald Giles

Discover Gerald Giles

Nestled on Ber Street opposite John Lewis, Gerald Giles stands as Norwich's premier destination for home appliances since 1948. This independent retailer has evolved from a single store into East Anglia's only official Miele Centre, stocking top brands including Sony, Panasonic, Sonos, Neff, Siemens, Dyson, Shark, and KitchenAid. The impressive showroom buzzes with interactive displays where customers can test ovens, dishwashers, vacuums, and sound systems before buying.

Expert Services and Support

Beyond sales, Gerald Giles excels in customer care with professional installation across Norfolk and North Suffolk. Engineers handle delivery, setup, old appliance recycling, and post-purchase training on features. Repair services keep appliances running smoothly, backed by decades of hands-on knowledge. Regular cooking events feature local chefs and Miele demos, showcasing small appliances like Ninja blenders and Nespresso machines in action.

Kitchen Showroom Excellence

The dedicated kitchen area inspires with German-engineered designs, high-tech integrations, and live demonstrations. Free consultations help tailor smart kitchens blending functionality and style. From heat pump tumble dryers to barista-style coffee makers, the focus remains on quality, energy efficiency, and hassle-free ownership.

Why Choose Local Expertise

With 4.8-star ratings from hundreds of customers praising helpful staff, Gerald Giles offers impartial advice, competitive prices, and unmatched aftersales. Free rear parking makes visits convenient, positioning it as the go-to for upgrading homes with reliable, innovative appliances.

Evendo Review Centre

Reviews from Google
By star rating

Guest reviews

Best time to go

Quietest: Jan, Feb & Mar · before 8am or from 7pm

How busy it gets, month by month Estimated
  1. Jan: 56% of the busiest month, one of the quietest
  2. Feb: 56% of the busiest month, one of the quietest
  3. Mar: 67% of the busiest month, one of the quietest
  4. Apr: 78% of the busiest month
  5. May: 89% of the busiest month
  6. Jun: 78% of the busiest month
  7. Jul: 89% of the busiest month
  8. Aug: 100% of the busiest month
  9. Sep: 89% of the busiest month
  10. Oct: 78% of the busiest month
  11. Nov: 67% of the busiest month
  12. Dec: 78% of the busiest month
How busy it gets, hour by hour Estimated
  1. 7am: 11% of the busiest hour, one of the quietest
  2. 8am: 22% of the busiest hour
  3. 9am: 67% of the busiest hour
  4. 10am: 89% of the busiest hour
  5. 11am: 100% of the busiest hour
  6. 12pm: 89% of the busiest hour
  7. 1pm: 78% of the busiest hour
  8. 2pm: 89% of the busiest hour
  9. 3pm: 100% of the busiest hour
  10. 4pm: 78% of the busiest hour
  11. 5pm: 44% of the busiest hour
  12. 6pm: 22% of the busiest hour
  13. 7pm: 11% of the busiest hour, one of the quietest
  14. 8pm: 11% of the busiest hour, one of the quietest

Busy times are Evendo estimates for a typical year, to help you plan. Actual crowds vary with events, school holidays and the weather.

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