Busch Gardens Williamsburg Tickets and Tours

Busch Gardens Williamsburg Admission Ticket

Excellent customer service

We visited Bush Gardens on Sunday, August 25th. This is our 3rd year in a row visiting at this time. My son in law purchased tickets from GovX, as he also did last year. When we went to enter the park we were told we had to go to Ticketing to have them print the tickets. When he went to Ticketing, they informed him they couldn't bring up his tickets and that he had to go to customer service. While standing in the long line at customer service, he called GovX to see if they would help in any way. Needless to say that didnt go well. When we finally reached the window we were greeted by LAKISHA, an amazing customer service representative. We told her the whole story. She could have blown us off but instead she tried everything she possibly could do to find the tickets on GovX. We were with her for probably 20 minutes and she never gave up. We did have to wind up purchasing other tickets, which she also helped us to do. I can't remember a time that a customer service representative was so attentive and helpful. They all need to take a lesson from Lakisha. What an amazing person. I'm so happy we had her to help us.