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Charter Walk Shopping Centre, Burnley

East Lancashire’s inclusive shopping hub with over 85 stores, sensory-friendly facilities, and a family-focused atmosphere in the heart of Burnley.

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Charter Walk Shopping Centre is the premier retail destination in East Lancashire, located at 93 St James's Street, Burnley. Home to over 85 stores, it offers a diverse mix of fashion, gifts, and dining options. The centre is fully accessible, featuring autism-friendly initiatives, sensory facilities, and secure parking, making it welcoming for all visitors. Open Monday to Saturday from 9am to 5:30pm and Sundays from 10:30am to 4:30pm, it caters to families and shoppers of all ages.

A brief summary to Charter Walk Shopping Centre

  • 93 St James's St, Burnley, BB11 1PY, GB
  • +441282425368
  • Visit website
  • Duration: 1 to 3 hours
  • Mid ranged
  • Environment icon Indoor
  • Mobile reception: 4 out of 5
  • Monday 9 am-5:30 pm
  • Tuesday 9 am-5:30 pm
  • Wednesday 9 am-5:30 pm
  • Thursday 9 am-5:30 pm
  • Friday 9 am-5:30 pm
  • Saturday 9 am-5:30 pm
  • Sunday 10:30 am-4:30 pm

Local tips

  • Visit during quiet hours between 9-10am or 4-5pm for a calmer shopping experience.
  • Make use of the sensory room and sensory garden if you need a peaceful break from shopping.
  • Hire sensory backpacks from the Customer Service Suite for additional comfort during your visit.
  • Use the Purple Footprint Pathway in the car park for the easiest access if you have mobility needs.
  • Check the virtual tour online before your visit to familiarize yourself with the centre layout.
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Getting There

  • Bus

    Frequent local bus services connect Burnley town centre with Charter Walk Shopping Centre, with journey times typically between 10 to 20 minutes depending on starting point. Buses run regularly Monday to Saturday, with reduced Sunday service. Tickets cost around £2-£4 for a single fare.

  • Car

    Driving to Charter Walk is straightforward via Burnley’s main roads, with two secure car parks available that have Park Mark accreditation. Parking fees vary but typically range from free up to £5 for extended stays. Peak traffic can increase travel time to 15-25 minutes from outer areas of Burnley.

  • Train and Walk

    Burnley Manchester Road railway station is approximately 1.5 km from Charter Walk. From the station, a 20-minute walk on mostly flat terrain leads to the centre. This option is suitable for those comfortable with walking and offers a scenic route through the town.

Charter Walk Shopping Centre location weather suitability

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Discover more about Charter Walk Shopping Centre

A Hub of Retail Variety in Burnley

Charter Walk Shopping Centre stands as the key shopping hub in Burnley, East Lancashire, boasting over 85 stores that span the latest fashion trends, unique gifts, and essential accessories. This modern centre combines the convenience of high street brands with a vibrant market hall and outdoor market, creating a comprehensive shopping experience. Its location on St James's Street places it centrally within Burnley, making it easily accessible for locals and visitors alike.

Commitment to Accessibility and Inclusivity

Charter Walk is nationally recognized for its autism-friendly accreditation, one of only twelve shopping centres in the UK to hold this status. The centre offers a range of thoughtful facilities including a sensory room and sensory garden, designed to create a calm and inclusive environment. Specialized staff training, autism champions, and sensory backpacks enhance the shopping experience for visitors with sensory needs. Additionally, the centre provides accessible parking with a dedicated ‘Purple Footprint Pathway’ guiding customers to key amenities.

Facilities and Services for a Comfortable Visit

The centre features two car parks awarded the Park Mark for safety and security, ensuring peace of mind for drivers. Quiet hours are observed twice daily to provide a soothing shopping atmosphere. Customer service is supported by hearing loops and free autism-friendly resources such as sunflower lanyards and handy cards. The centre also offers a virtual tour online to help visitors familiarize themselves with the layout before arrival.

Atmosphere and Visitor Experience

With a family-friendly environment, Charter Walk combines lively shopping with ample dining options and seating areas. The centre’s design balances modern retail architecture with inviting spaces that encourage relaxed browsing. Regular community events, including the 'Putting the C into Community' sessions, foster a welcoming atmosphere. The centre’s commitment to inclusivity and safety makes it a comfortable destination for shoppers of all ages and needs.

Opening Hours and Practical Information

Charter Walk operates Monday through Saturday from 9:00am to 5:30pm, with Sunday hours from 10:30am to 4:30pm. The centre is fully accessible, with facilities designed to accommodate disabilities and sensory sensitivities. On-site amenities include restrooms, seating areas, food outlets, and information desks. The centre’s phone contact is +44 1282 425368 for visitor inquiries.

Community and Sustainability Initiatives

Beyond retail, Charter Walk embraces its role in the Burnley community by hosting events and maintaining eco-conscious practices. The centre’s accessible design and autism-friendly certification reflect a commitment to social sustainability. Its location supports public transport access and secure parking, encouraging responsible travel choices. These efforts contribute to Charter Walk’s reputation as a socially responsible and welcoming shopping destination.

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