London Eye Ticket Office

The Gateway to London's Most Iconic Observation Wheel

The London Eye Ticket Office sits at the heart of one of London's most visited attractions, housed within the historic Riverside Building at County Hall. This modern ticketing facility serves as the essential entry point for millions of visitors each year seeking to experience the world's largest cantilever observation wheel. Built for the millennium and now celebrating 25 years of operation, the London Eye has become synonymous with London's skyline, and the ticket office is where every visitor's journey begins.

Ticketing Options and Booking Flexibility

The ticket office offers a comprehensive range of entry options designed to suit different preferences and budgets. Standard tickets provide a leisurely 30-minute rotation in one of the 32 glass pods, each representing one of London's boroughs. For those seeking to minimise waiting times, fast-track tickets offer priority boarding through a dedicated entrance. The office also manages multi-attraction passes that bundle the London Eye with other popular London experiences such as Madame Tussauds, SEA LIFE London Aquarium, The London Dungeon, and Shrek's Adventure, allowing visitors to explore multiple attractions within a 90-day window. Advance online booking is mandatory and provides the lowest prices, with savings of up to 26% compared to walk-up rates.

Location and Accessibility

Positioned on the South Bank of the River Thames at County Hall, the ticket office benefits from excellent accessibility features. The building offers assisted and full wheelchair access, automatic doors, flat routes from the parking area, and ramps with handrails to the entrance. Temporary ramps are available when needed. The location is well-served by public transport, with London Waterloo station being the nearest rail connection. The Thames-side setting provides an atmospheric approach to the attraction, with views of Westminster Bridge and the Houses of Parliament visible from the immediate vicinity.

Seasonal Experiences and Special Offerings

From late November through the festive season, the ticket office provides access to Festive Flights, a seasonal enhancement included at no extra cost with all tickets. Visitors step into beautifully decorated pods and enjoy panoramic views as London glitters with Christmas lights, accompanied by a special guest narrator sharing stories of Christmas in London. The office also facilitates premium experiences including the Eye Lounge, where visitors can enjoy champagne before or after their flight, and the VIP Champagne Experience, which combines stunning views with a glass of Pommery Brut Royal Champagne.

Operational Hours and Peak Times

The ticket office operates daily from 11am to 6pm, providing consistent access throughout the week. During peak seasons and busy periods, visitors may experience waiting times of 20 to 30 minutes for standard entry, though this varies depending on the time of day and season. The office implements a timed-entry system to manage visitor flow, and advance booking is strongly recommended, particularly during school holidays, weekends, and the festive season.

Visitor Support and Information

The ticket office staff provide comprehensive support for planning visits, including guidance on optimal times to visit, information about what to expect during the experience, and assistance with accessibility requirements. The facility includes information boards and visitor guidance materials. Group rates are available for parties of 10 or more people, and the office accommodates special requests including private pod bookings for exclusive experiences. Free rescheduling is available for advance bookings up to one hour before the scheduled arrival time, providing flexibility for changing plans.